I am wondering if anyone knows best practice for ensuring that all text/whatsapp messages get logged into Hubspot. Is there a preferred extention to use? Or does this have to be entered manually?
Also, is it possible for Hubspot to log messages from people who are not in our CRM?
Truora recently launched a free app on Hubspot Marketplace calledTru Whatsappthat allows you to manage your HubSpot contacts from Whatsapp. Give it a try!