Jul 30, 2020 4:47 PM
I have an eCommerce site using WooCommerce, and orders & contacts from that site get synced to Hubspot. The product catalog that exists on WooCommerce is also synced, and if I go to Settings->Products&Quotes, I can see all the WooCommerce products in Hubspot. They are shown with a different "source" than the products that we create natively in Hubspot (which have source "Hubspot").
Problem is, I can't use those products. In other words, if I create a deal in Hubspot and want to add products to that deal, I can only choose from the products I have created manually in Hubspot. I don't even see the ones that came in from WooCommerce. Why is this, and is there a way to change it?
I would prefer to enter products/SKUs/pricing in one place, and then use that information in many places. The way it is now, I have to manually replicate the entire product catalog in Hubspot, even when I can see the very same products right there in Hubspot already! very frustrating...
Thanks in advance!
Jul 31, 2020 12:24 PM
Currently, yep there is a limitation that applies to all products created from an eCommerce integration.
I was able to find this idea here, that explains more about it.
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"Only deals that were created by the WooCommerce integration,can be associated with WooCommerce products. "
I hope this information helps.