Abandoned Cart WooCommerce Integration

[jenniferp]

I am trying to set up my Abandoned Cart in HubSpot. My Workflow has been created and is live but the problem is the integration with Woo Commerce. 

New contacts are created in HubSpot for each cart abandoned on WooCommerce, however no 'Deal' is created so the customer does not show up in my workflow. However some contacts do (a very few) but this occurs very infrequently. Any support I recieve from HubSpot includes directions on how it works with a Shopify store. Does anyone have any advice on how to integrate their HubSpot Abandoned Carts to a WooCommerce store? Can it be done?

[gpereyro]

This is most probably because of the mapping for deal stages. Make sure that payment pending is mapped with checkout abandoned.

[izakkimsey]

Hello, folks. I have the same problem and haven't found any solution yet. I think I'll give it up and create an e-commerce business. I've always dreamt of having it. So, I'd be grateful for your ideas on what e-commerce platform I should choose from this list www.ecommerceplatforms.com. As far as I know, Shopify is the most popular platform, but I don't think it will be convenient for me. So, I'd be grateful to you for sharing your experience on this topic. Thanks in advance.

[izakkimsey]

Ok guys, i gey you

[codipeterson]

Check out this article! https://makewebbetter.com/blog/hubspot-abandoned-cart-workflow/ You don't need a deal for it to trigger the workflow. Just copy the workflow in the screenshot in step 6. It even works for guests who enter their email on your site... even if they haven't purchased before

[haltenburg]

Hey @jenniferp! I'm facing the same issue. Were you able to find a suitable resolution?

[PamCotton]

Hello @jenniferp 

Are you noticing anything different from the contacts that go in the workflow vs the ones that does not?

I will be tagging some of our top contributors here: @ShanePunt , @StefaniUAT , @darynsmith are you familiar with WooCommerce or the abandoned cart strategy? 

Thank you!

I would like also to share this content here 

Kindly,

Pam

[jenniferp]

There doesn't seem to be anything vastly different from contact to contact. The few that are correctly showing were simply abandoned carts from brand new customers. The ones that are missing from the worklow (but do show as a contact) range from existing customers who have purchased in the past to brand new customers (with no associated deal)

[PamCotton]

Hello @jenniferp 

I wanted to bring to your awareness that I spoke to our team, and I would like to share their feedback in this similar community thread here.

Kindly,

Pam