two connected Outlook accounts?

[JRGies]

I have hubspot sales tools intalled in outlook. In the past I could tie the three different email accounts ("outlook") that i have in outlook to hubspot. In other words regardless of the email I count I sent an email from it was tied to outlook. In the last few weeks only one email gets tied to hubspot.

Is there a way to fix this?

Thank you

[DianaGomez]

Hi @JRGies,

Thanks for reaching out to the Community.

You can find the answer in this article 🙂

Please note: the Outlook desktop add-in will appear in any email address that you have set up in your Outlook account. Therefore, emails sent from any of these email addresses will track if tracking is enabled. Emails sent from an additional email address will only log to HubSpot when logging is enabled if the email address is connected to HubSpot or added as an alias in your profile & preferences.

Hope this helps,

Diana

[JRGies]

Thank you for this. It did not work as described i the article

[DianaGomez]

Hi @JRGies,

Could you please provide more details on what did not work as described in the article? What specific issues or errors did you encounter when following the steps?  

Thanks,

Diana

[JRGies]

I attached a narrated video of my experience. Did that not clarify my questions?