Sales Hub Tools

EKöllő
Member

sales plugin Office 365 add-in - Error

SOLVE

Hello guys,

 

I have some issues with the sales plugin in outlook.
Experienced issues:
- when I select a signature, it doesn't overwrite the original one but adds it as a second one
- when I start writing a reply message, no matter where I want to write text, it always jumps to the bottom of the email sequence. Even when I want to enter an email address.


Tech info:
- Outlook is Click-to-run version
- only one of the sales plugin is installed
- Office 365 Business Essentials
- Windows not Mac
- Version of outlook: new


Are there any solutions for these?

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1 Accepted solution
trevordjones
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

sales plugin Office 365 add-in - Error

SOLVE

Hi @EKöllő ,

 

The New Outlook is not supported, and will not be at this time.  For integration with HubSpot, you should use the Office 365 Add-in.

- Trevor
If my post solves your problem, please accept it as a solution.

View solution in original post

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3 Replies 3
trevordjones
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

sales plugin Office 365 add-in - Error

SOLVE

Good Morning @EKöllő ,

 

Unfortuntately the VTSO Add-in is no longer supported for the "New Outlook" due to changes at Microsoft.  The Office 365 integreation is still supported, however.  

 

- Trevor
If my post solves your problem, please accept it as a solution.

0 Upvotes
EKöllő
Member

sales plugin Office 365 add-in - Error

SOLVE

Hello Trevor,

 

Certainly, we are using the Office 365 extension in the new Outlook, and we are experiencing the issues written above with it. So, my question remains: will these hubs be fixed?

 

Br,

Estilla

0 Upvotes
trevordjones
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

sales plugin Office 365 add-in - Error

SOLVE

Hi @EKöllő ,

 

The New Outlook is not supported, and will not be at this time.  For integration with HubSpot, you should use the Office 365 Add-in.

- Trevor
If my post solves your problem, please accept it as a solution.

0 Upvotes