# of call attempts before connectingSOLVE
Oct 3, 2019 5:46 PM
Has anyone found a way to report on the number of calls attempted before the first call is connected?
There is data out there that the average number of call attempts before connect is ___ but I'd like to see what that data is for my team.
Thanks in advance!
Solved! Go to Solution.
Oct 8, 2019 12:37 PM
I would look at a report that has the count of your activities and call outcomes. Basically everything that is not a "Connected" outcome would be the attempts. Also, you could cross-reference the total number of calls to the number of "Lead Statuses" beyond "New" or "Open." The missing criterion is a snapshot of when it all occurred. For example, once you've connected you want the call counting to stop. Otherwise, the data becomes skewed. You may be able to overcome this with a property change date filter of some sort.
Personally, I would look at the total number of calls each rep is making and the number of meetings or deals they are creating, depending on your business. You may also want to look at how they are setting or contacting people - Email vs Calls. Some industries fair better with emails along with calls. Or even text messages.
Hopefully, this helps in some way.