not able to delete templates

ACarlisle · ‎Jan 5, 2021

Hi there,

I have the same issue as someone else. I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templates from the Sequence first, which I no longer have access.

Can I get some help here? Thanks!

PamCotton · ‎Jan 7, 2021

Hello @ACarlisle ,

Thank you for confirming. The sequences are deleted from the account, so you can manage your templates now.

Kindly,

Pam

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View solution in original post

rodrigogborgia · ‎Apr 22, 2022

Hello!!!!

I had a paid sales user and now i'm on the free user one.

I cannot delete templates that are related to a previous user (me, as well, but with another email address).

Can you please help me delete ALL templates?

Stay cool,

Rodrigo

kvlschaefer · ‎Apr 22, 2022

Hi @rodrigogborgia,

Thanks for reaching out to the Community!

I've reached out to our team and will update here once we hear back from them.

Best,

Kristen

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kvlschaefer · ‎Apr 22, 2022

Hey there @rodrigogborgia,

Just wanted to confirm if you would like all sequences to be deleted from your account? Or if your only want to delete sequences that are using the templates you wish to delete?

Thanks!

Kristen

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PamCotton · ‎Jan 5, 2021

Hello @ACarlisle ,

Welcome to the HubSpot Community and Happy new year!

I just sent to our team your request and will update here once it's completed.

Kindly,

Pam

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ACarlisle · ‎Jan 6, 2021

Great, thanks @PamCotton !

PamCotton · ‎Jan 6, 2021

Hello @ACarlisle, just wanted to confirm if you would like all sequences to be deleted from your account? Or if your only want to delete sequences that are using the templates you wish to delete?

Thank you

Pam

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ACarlisle · ‎Jan 6, 2021

hey @PamCotton - I would like ALL sequences to be deleted. I would also like ALL templates to be deleted, but I am getting an error when I attempt to do that. It says: "There was a problem deleting these templates. Remove these templates from the following sequences to delete them: 7/5-3:2 ." And the link takes me to a page where I can choose to Upgrade to Sales Hub Professional, which I do not want to do.

Once the sequences have been deleted, will that allow me to delete the templates?

PamCotton · ‎Jan 7, 2021

Hello @ACarlisle ,

Thank you for confirming. The sequences are deleted from the account, so you can manage your templates now.

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

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Join regional conversations by changing your language settings !

ACarlisle · ‎Jan 7, 2021

thank you @PamCotton ! Hope you have a great rest of the day

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