Sales Hub Tools

CVHampton
Member

mp3 files for phone calls not working

Here is the link with a video of what exactly is happening: https://drive.google.com/file/d/11BXPdh6BrUK8gB-FIbhk-lRdVftEHXEY/view?usp=sharing

2 Replies 2
Wilbert_Muza
Participant

mp3 files for phone calls not working

Hello @CVHampton I  managed to fix this issue of adding the Call engagement audio to the contact in hubspot by changing the url [https://drive.google.com/file/d/11BXPdh6BrUK8gB-FIbhk-lRdVftEHXEY/view?usp=sharing] to [https://docs.google.com/uc?id=11BXPdh6BrUK8gB-FIbhk-lRdVftEHXEY&export=download] the use the API

 

Example POST URL:
https://api.hubapi.com/engagements/v1/engagements?hapikey=demo

Example POST body (this example is for a CALL engagement):
{
    "engagement": {
        "active": true,
        "ownerId": 1,
        "type": "CALL",
        "timestamp": 1409172644778
    },
    "associations": {
        "contactIds": [2],
    },
    "metadata": {
        "toNumber" : "5618769964",
        "fromNumber" : "(857) 829-5489",
        "status" : "COMPLETED",
        "durationMilliseconds" : 38000,
        "recordingUrl" : "https://docs.google.com/uc?id=11BXPdh6BrUK8gB-FIbhk-lRdVftEHXEY&export=download",
        "body" : ""
    }
}

 

0 Upvotes
PamCotton
Community Manager
Community Manager

mp3 files for phone calls not working

Hello @CVHampton,

Does this behavior happen only to this specific call recording? I would recommend clearing your cache as the steps provided here to ensure this is not browser-related. Also, was this behavior happening right after the call recording was saved? I wanted to share this post here with a workaround to download record calls, if you would like to try a different option.

 

Thank you,

Pam

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