Jun 2, 2017 1:15 PM - edited Jun 2, 2017 1:16 PM
None of my users are receiving a notification via email when an @mention is left in notes. (@mention does send notification in app, but most of my team uses the desktop) I have checked the notifications and all boxes are still checked. I haven't changed a thing.
I think my setting up webhosting with bluehost may have triggered something. My emails weren't working at all but I've resolved that issue with bluehost. I wonder if any of you have had come up before and if there is something I need to mark in bluehost? I have updated all the mx records so that they direct back to Gsuite.
Jun 5, 2017 10:07 AM
Hi @andrew2, my guess is that your temporary email server issues caused your users' email addresses to become bounced by our servers. Could you send me a PM with each user's email address when you get the chance, and I can look into this for you?
Thanks very much,
Jun 26, 2017 5:00 PM
We've recently had the same issue. Some users recieve the E-mails while some do not. They don't show up in Spam or Junk either. It's strange. It's not just with @mentions... It is also when assigning a company.
Were you able to find a solution?
Nov 27, 2018 8:51 PM
Having this very issue. @ mention has worked fine in the past, in fact two months ago it worked perfectly, now all of the sudden not working on any of our employees. Specifically Lisa@t2mdev.com or email@example.com - one of those is myself. We really need this feature to work as we are using this as a workflow to trigger an action once a deal is closed won. What could be causing this issue? Frustrated!