live chat not working with Chrome

New Contributor

We install live chat via google tag manager last week, it worked fine. But today, suddently, it does not work for Chrome, no chat is shown.  but for Sarafi/Opera, no problem.


Please let us know what is the reason ASAP, urgent, thanks. 

1 Reply 1
Advisor | Platinum Partner

Hi @Michael1502 

A few questions:

  • Just to double-check, is it Hubspot live chat that you are having issues with?
  • What code did you implement in Google Tag Manager, was it the Hubspot tracking snippet?
  • Can you share a URL where live chat isn't working?


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Matthew Shepherd

An Inbound Growth Agency
Platinum HubSpot Partner