description when a ticket is closed
SOLVE
1 Accepted solution
description when a ticket is closed
SOLVEHi @DMZ,
This is possible already. Navigate to Settings > Service > Tickets > scroll down and find tab Configure. You should see this:
When you hover your mouse over the "Closed" status, Edit properties should appear. Click on it and you can select and make certain properties required.
@sharonlicari Would you convert this from an idea into a regular thread?
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
description when a ticket is closed
SOLVEHi @DMZ,
This is possible already. Navigate to Settings > Service > Tickets > scroll down and find tab Configure. You should see this:
When you hover your mouse over the "Closed" status, Edit properties should appear. Click on it and you can select and make certain properties required.
@sharonlicari Would you convert this from an idea into a regular thread?
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
description when a ticket is closed
SOLVEDone 🙂 Thank you for flagging this @karstenkoehler
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