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JKrantz
Contributor

change notifications from norepley@hubspot.com to company email

SOLVE

One of the questions I am being asked from IT is if we can change the email that Hubspot sends notifications from - tagging posts, workflows, and other 'no reply' type emails. 

 

The big concern is spoofing Hubspot emails and getting our users to click a link that they shouldn't because it looks like a HubSpot notification. With an internal email address sending these notifications, we could have a bit more control.

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

change notifications from norepley@hubspot.com to company email

SOLVE

Hi @JKrantz,

 

Unfortunately no, this is not possible.

 

All notifications that relate to record changes can be set up as custom notifications by using internal marketing emails in workflows. These let you specify the sender address. However there are a variety of other notifications in HubSpot that can't be rebuilt with internal marketing emails in workflows.

 

HubSpot has instructions here for allowlisting system emails. Your IT team could use these specifications to let HubSpot emails through but block anything else that tries to impersonate HubSpot: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

change notifications from norepley@hubspot.com to company email

SOLVE

Hi @JKrantz,

 

Unfortunately no, this is not possible.

 

All notifications that relate to record changes can be set up as custom notifications by using internal marketing emails in workflows. These let you specify the sender address. However there are a variety of other notifications in HubSpot that can't be rebuilt with internal marketing emails in workflows.

 

HubSpot has instructions here for allowlisting system emails. Your IT team could use these specifications to let HubSpot emails through but block anything else that tries to impersonate HubSpot: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

elizheleva
Guide | Platinum Partner
Guide | Platinum Partner

change notifications from norepley@hubspot.com to company email

SOLVE

Hi, @JKrantz ,

 

Could you please give more specific examples of the notifications you're referring to?

 

There's a way to disable all standard notifications for users that tend to come from noreply@. To ensure that people receive the correct information though, you will need to ensure that you have workflows for form submissions that would send a marketing email when a form is submitted, as for a marketing emails you can specify which email to send from. You would then need to ensure that all users are created as contacts themselves and are tagged as marketing contacts. This kind of approach can open many cans of worms, so I'd not recommend it, but it's there should there really be the need for the change.

 

In my opinion, it will be easier and simpler (given that no customisation of the system will be needed) to educate the users on what to look out for and how to recognise if that's a real notification from Hubspot or something to be concerned about.

 

I hope this helps,

Eli


Eli Zheleva
Chief Problem solver @ crmsquad | Hubspot Trainer | Hubspot Partner | Community Champion
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