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  • jennysowyrda on March 19, 2019
    36 Replies
    If you are having trouble registering your phone number, please read this post before posting your question. If you are unable to register a phone number with HubSpot, please see this document to verify whether your country number is supp...
    Community Manager
    April 13, 2021 09:15
    Hello @LBattistini , for Italy calls are only available for HubSpot Sales Hub and Service Hub users, as this article explains more : Suppor...
  • SBaedke on October 20, 2021
    1 Replies
    I use the HubSpot "Templates" all day long every day to send emails out to prospects. I add a contact's email address and then click Template and it drops in my pre-written email message and allows me to customize from a consistent starting point. ...
    Community Manager
    October 21, 2021 02:23
    Hi @SBaedke Thank you for reaching out! I cannot reproduce this on my gmail and I can see you have a ticket opened with HubSpot techni...
  • Solved
    GPGW on May 20, 2021
    2 Replies
    Hi, hopefully I'm in the correct part of Hubspot Community, I couldn't exactly find the Design Tools group. I've done a n00b thing and deleted a template my website uses and was wondering if it can be retrieved, or will it have to be rebuilt...
    May 20, 2021 19:26
    Thanks @PamCotton , I'll see if they can help.
  • Solved
    Arun_Opto22 on April 26, 2021
    2 Replies
    I've got some old templates that I don't want my sales reps to use anymore. I don't necessarily want to delete them, because I like the statistics on how they performed (analytics) as that info may be a good reference in the future. I know I ca...
    April 26, 2021 11:38
    Thanks Josh.
  • Kamelea on April 07, 2021
    1 Replies
    Hello, I have tried inserting an image from favicons to my quotation template using coding but the image did not display. here is my coding that I have created. <img width="250" height="250" style="border-rectangle: 50%; object-fit:cont...
    Top Contributor | Diamond Partner
    April 07, 2021 02:43
    Hi @Kamelea , Pl add in head tag <link rel="shortcut icon" href=" ...
  • MherfelPCN on March 05, 2021
    4 Replies
    Hello! I'm wondering if opening a document counts towards a click rate. To me, since you have to click the link it should be a click rate. We are seeing that documents are being opened, but the click rate does not go up. For example: We had 13 ...
    March 09, 2021 09:28
    Hi Pam! So we are specially looking at this report in HubSpot. Does the click on the document not count here because it isn't technically a click...
  • graemeduckett on January 13, 2021
    1 Replies
    I wasn't entirely sure where to put custom quote template related posts since it's a new feature, but let me know if there is a better place than this. The problem The sales team adds taxes to quotes in percent format (ex: GST 5%) as standard...
    Community Manager
    January 14, 2021 07:53
    Hello @graemeduckett , Welcome to our HubSpot Community, and thank you for sharing your solution, I was able to find the original idea for quo...
  • Solved
    ACarlisle on January 05, 2021
    6 Replies
    Hi there, I have the same issue as someone else. I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templat...
    January 07, 2021 07:29
    thank you @PamCotton ! Hope you have a great rest of the day
  • Solved
    krimerk on October 12, 2020
    1 Replies
    I would highly appreciate that you develop a similar shortcut-feature for Templates, like you already have for Snippets when using #. When I send an email based on a template, there are so many clicks to send the email. I have to click with my ...
    Key Advisor
    October 12, 2020 09:17
    @krimerk - weird, I was just thinking this today! Perhaps # in the Subject field in an email (or another trigger key as you say) could search temp...
  • DanielAtEdumate on September 18, 2017
    2 Replies
    Am I right in thinking that the only way to change text colour on emails and templates is via a grid of colours on the font toolbar? Ideally, I would love to change colours of text by using HEX code or at least RGB values but this doesn't seem t...
    October 15, 2017 10:01
    Guys - i'm trying hard to figure out why you have all my contact in a vague blue colour that hardly can be seen on a 28" screen - and my self is a ni...
  • Solved
    Talzus on August 14, 2017
    2 Replies
    Hi Guys, I am trying to add my existing signature into Hub Spot. The issue I am facing is that it's quite complex and needs HTML elements adding. However, when I add the HTML elements I am losing the images. Has anyone experience with thes...
    August 22, 2017 03:29
    Thank you for the reply. I just rebuilt the code manually and it worked.
  • Hersh on August 10, 2017
    3 Replies
    Below, steps to reproduce a bug (?) I'm encountering in the free tools. Here are steps to reproduce: 1. Create a template. 2. In Gmail (I'm using Chrome), click compose. (Form for new email appears.) 3. At the bottom of the new message ...
    HubSpot Employee
    August 22, 2017 12:37
    Would you be able to send me a private message through my profile with a link to the template you created? This way we can do some further testing. ...
  • lisat2m on April 11, 2017
    1 Replies
    I'm trying to save a graphic and/or a doc through the template page while creating my new template. I click on the picture icon in the bottom left corner and upload the pic; says one file uploaded, but I can't find the file. I even created a folder ...
    Community Manager
    May 03, 2017 10:57
    Hey @lisat2m , Thanks for posting! Are you able to reproduce this issue across multiple browsers? I would recommend starting by clear...
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