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AWood29 on December 15, 2022
Meetings - client email address - Booking page
On the booking page my clients cannnot add their email address to confirm the booking. The email field is blocked by large text that says "Data Privacy". It is not possible to complete the booking without the email address as it is a * field. How c read more
Reply Free
0 upvote
4 Replies
kvonloesecke
Community Manager
December 19, 2022 06:23
Hi @karstenkoehler , thank you for tagging me in! This does sound like strange behavior indeed, @AWood29 ! I'm happy to take a look 🙂 ...read more
Solved
H_kr on September 19, 2022
Reflecting wrong Country code in mobile
I had changed settings in the general tab, changed account defaults in general, and user defaults both to India but when it comes to calling it is showing the wrong country code. Our team project is starting tomorrow and we are facing this kind o read more
Reply Free
1 upvote
2 Replies
Accepted Solution
SNigam
Guide
September 19, 2022 11:50
Hello @H_kr , If I am not wrong this query is already submitted in the ideas section - https://community.hubspot.com/t5/HubSpot-Ideas/Custom...read more
SealsHQ on August 23, 2022
Email images not displayed if email is logged into Hubspot
Hi. I apologise if this has been asked before but I have searched and couldn't find a resolution to my issue. I am running Outlook for Mac and have Sales Tools add-in enabled in Outlook for Mac. The issue I'm facing is if I send an email and sel read more
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0 upvote
1 Reply
kvonloesecke
Community Manager
August 24, 2022 11:32
Hi @SealsHQ , Thanks for reaching out to the Community! I wanted to ask some clarifying questions regarding this issue: 1) The screens...read more
Solved
LMCarpetOne on August 23, 2022
New Outlook Calendar isn't Syncing
Good morning, I have created a new calendar in Outlook with the email associated on my account, but it still isn't showing up as an option sync to. The calendar is connected as I am seeing the other calendars showing, but the one I want isn't s read more
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0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
August 23, 2022 07:29
Hi @LMCarpetOne , Calendar sync will only sync with a user's primary calendar. If a user has multiple calendars in Outlook or Google, HubSpot...read more
MISAIG on August 18, 2022
Cannot access to my account from Hubspot Sales Tools
I cannot sign-in from hubspot tools, only access from website and mobile app. In the logs show the next: Sidekick Critical: 0 : OutlookUtils.cs:59 [LogAllAddins]: Installed Addin count: 10 DateTime=2022-08-18T18:20:15.1361145Z Sidekick Criti read more
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0 upvote
8 Replies
dawase
Participant
September 03, 2022 07:21
I followed all the steps in the troubleshooting guide and referenced both the uninstall/reinstall step as well as the logs. I'm also receiving an...read more
Solved
SPetretti on August 17, 2022
lead book
Hi- so i have a "my contacts" book and then my "official lead book" on my hubspot contacts page. When i create a new contact, it only uploads to "my contacts" where I would prefer it go to "official lead book" frankly, "my contacts" is use read more
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0 upvote
1 Reply
Accepted Solution
jolle
Key Advisor | Platinum Partner
August 17, 2022 16:05
Hey @SPetretti , thanks for your question! It sounds like you need to make some adjustments to your saved contact views. Here is HubSpot's of...read more
Solved
DavinderSingh on August 16, 2022
Calling Minutes are too less
Hi, I am trying to set up a Calling system for our HubSpot Account. I checked the pricing plans: I am only getting 500 Minutes for a whole month in the starter account. We have right now 4 Calling Agents. They each call 7 Hours per day. read more
Reply Calling Enterprise Free
0 upvote
1 Reply
Accepted Solution
danmoyle
Thought Leader | Elite Partner
August 16, 2022 07:39
@DavinderSingh the harsh reality is that features cost money, unfortunately. Professional & Enterprise accounts are able to purchase limit inc...read more
Zohare80 on July 31, 2022
Hubspot calendar not showing available times in gcal
Hey folks, Weird problem that suddenly began a week ago. My hubspot calendar says " No times available " for the entirety of a month (8 weeks rolling calendar, so 2 months). When I try troubleshooting, it says "Unavailable. Overlap with Firs read more
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0 upvote
3 Replies
kvonloesecke
Community Manager
August 02, 2022 01:34
Thanks for the update, @Zohare80 ! Glad to hear you were able to figure it out 🙂 Cheers, Kristen
AmandaJacques on July 28, 2022
Remove/Add Timeline Activity from a Deal
When creating a deal there is an option to check a box beside associated contacts or associated company to "add timeline activity". However, once the deal is created I cannot remove the timeline activity. I even removed the associated co read more
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0 upvote
1 Reply
Bryantworks
Key Advisor
July 29, 2022 06:41
Hey @AmandaJacques , Sorry to be the bearer of bad news, but unfortunately, the only way to remove this activity is to delete and recreate the...read more
Solved
ACSolidarityIT on June 21, 2022
Suddenly can't create Tickets. Known issue?
Hi, As of this morning, 21-June-2022 A New Ticket was created successfully yesterday 20-June-2022 Free account. This is the error I am seeing rather than the Form of fields to enter. Same issue occurs from the Sales: Tickets route as the Cus read more
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0 upvote
1 Reply
Accepted Solution
ACSolidarityIT
Member
June 21, 2022 07:25
And looks like it was Temporary. Now working for both me and my colleague. Huh. Thanks!
TKennedy on June 17, 2022
Google Meeting Link Always Included
We use the meetings scheduler to schedule phone calls with leads. But the meetings scheduler always includes a Google Meet link which confuses the customers and we've had multiple no shows to phone calls where the client said they were on the Google read more
Reply Free
0 upvote
1 Reply
MiaSrebrnjak
Community Manager
June 21, 2022 03:15
Hi @TKennedy , Thank you for reaching out to the Community! You can change the video conference options if you navigate to Sales > Meet...read more
edmundk33 on May 31, 2022
Live Chat Code not working
I have generated a Live Chat code but when my host applies it our site it doesn't work. I have created a ChatFlow but still doesn't work. Here is the code: <!-- Start of HubSpot Embed Code --> <script type="text/javascript" id="hs-sc read more
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0 upvote
2 Replies
edmundk33
Member
June 01, 2022 09:50
Hi Jen, I got it figured out finally, thank you.
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