Right now all users can see five Conversations Templates. But unfortunately teh five that anyone can see are the first five ever created in your instance. This isn't useful, as the first templates were potentially tests, or after a couple years, woe read more

I've come across an issue with the HubSpot live chat widget on our website. Device: iPhone OS: iOS 15 (latest) Browser: Safari Specifically, the latest version of Safari has tabs and the address bar positioned at the bottom of the screen. read more

Hello when i log into my hubspot under conversations the left panel is missing where it helps you view messages assigned to me, unassigned etc ( all my team mates can see theirs) Any tips would be really appreciated 🙂

The Send button often just doesn't work when trying to reply to an email. Reloading and refreshing the cache does nothing. I found some old posts with the same problem but nothing to fix it. Previously, I fixed this by using the "pop out" option read more

Hi Hubspoters! Is there a way (or app) that can help me automate the availability status on my conversations inbox? I'm talk about this one below 👇 We have to manually change the status and would love to find a way to sync it to our read more

When I mark a message closed in Hubspot, am getting a reminder from Facebook that the message is remaining unanswered. Does the hubspot action not mark it as done in Facebook? Is there something I am missing, how best to manage this?

who is Unknown sender and how it can close conversations? so manager sees notification on conversation but can't find it because it instantly closed by Unknown sender

A year ago we had Hubspot chat running on our website and it performed quite well. A few months ago we decided to turn of chat for a while and removed the script from our site. Yesterday I added again the script but the chat is not loading read more

Quite frequently, we need to send simple tables (copy pasted from Excell or Doc) in our one to one conversations. While we can somehow sacrifice images, our data simply cannot be represented properly witout tables. I fail to find any way to do t read more

HubSpot just released an update last Friday, where your Reply/Comment section got larger for some reason. I reached out to HubSpot's support and I found out there's no documentation on how to change it, so here we are. In order to change the siz read more

We have several inboxes (one for each brand) that require different signatures. I've setup company-wide brand signature per inbox using tokens. It works ok when using Conversation/inbox reply. Each agent autmatically gets different signature for eac read more

Hi, brand new to this, we just started using the system. One of the issues users report to me is that they cannot search conversations inbox by client name/email. It seems inbox searches well by any text inside items (emails in this case) or sub read more