Hello HubSpot Community, Is there an automated way to capture the "Chatting From:" value that is shown on an inbound Chatflow in the Conversation Inbox? We use the langing page to track various SEO and marketing effots and currently automa Lire la suite

Switching to Hubspot from another live chat platform, I'm having trouble finding a true proactive live chat feature. Is there a way to see a list of live shoppers on the website and directly reach out to them without using a chat bot? We are missing Lire la suite

Our chat is working fine. I have 3 salespeople on the team to receive the chats. Even when multiple of them are marked as available it is always assigned to the same salesperson. So only one salesperson gets alerted and assigned of the new chat. I'd Lire la suite

Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec Lire la suite

Hi, We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website. 1) Our chat flow Lire la suite

I am trying to set up a ChatBot to appear on my website, roxtonindustries.ca,'s mobile view. Unfortunately, after many attempts to tinker with it, it is refusing to show up on phones or tablets. It works fine on desktops and laptops. We have tried a Lire la suite

I'm setting up a handful of subdomain specific chatflows, but I'd also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could c Lire la suite

Hi, is there any chance to deactivate the "Attach File" function in the Live-Chat? If not, it would be a good idea, i think 😄

We use Online Chats. The other day, randomly, certain Users were no longer getting assigned chats, nor could they assign a chat to themselves. When they tried, the error message said they don't have access to the Inbox. In the chatflow settings, the Lire la suite

I'm trying to send a notification to our ADR when a meeting is booked with sales using the Book a Meeting Chatbot. But I don't see any tool to add for "notifications". I don't want to "assign" it to them, as the booked meeting will be taking by the Lire la suite

Dear All, I would like to report on a number of Chatbot metrics: How many chatbot interactions (this is in the standard Report Library) How many chatbot drop-offs How many interactions for each branch of the chatbot flow, sort of like the Go Lire la suite

Hey guys! I hope you're doing well! I've been trying to use the live chat feature on my website but can't get it to show. I tried clearing the cache, disabling plugins, but I'm completely at a loss. I also tried enabling the HubSpot cookies, but tha Lire la suite