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Solved
MCabreraBonifaz on June 15, 2022
Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Partner
June 17, 2022 15:25
Hey @MCabreraBonifaz And thank you @kvonloesecke The approach could be rather simple: Listen for the conversation to start ...read more
JKlima on May 13, 2022
Hi, We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website. 1) Our chat flow read more
0 upvote
1 Reply
Community Manager
May 16, 2022 01:58
Hi @JKlima Thank you for reaching out. I want to tag some of our experts here - @JonPayne @Anton @Oezcan do you have any thought...read more
RRoxton on May 12, 2022
I am trying to set up a ChatBot to appear on my website, roxtonindustries.ca,'s mobile view. Unfortunately, after many attempts to tinker with it, it is refusing to show up on phones or tablets. It works fine on desktops and laptops. We have tried a read more
0 upvote
2 Replies
Member
May 13, 2022 10:25
Okay. The website link is www.roxtonindustries.ca .
Solved
ADCallo on April 20, 2022
I'm setting up a handful of subdomain specific chatflows, but I'd also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could c read more
0 upvote
2 Replies
Accepted Solution
Guide | Platinum Partner
April 20, 2022 16:11
Hi @ADCallo 🙂 It is possible to route a chatbot to a livechat but not into another chatbot. In this case you will need to build each bot with ...read more
MoritzMaier on March 25, 2022
Hi, is there any chance to deactivate the "Attach File" function in the Live-Chat? If not, it would be a good idea, i think 😄
0 upvote
4 Replies
Community Manager
April 05, 2022 14:28
Thank you for the update @MoritzMaier ! Pam
Solved
Arun_Opto22 on November 24, 2021
We use Online Chats. The other day, randomly, certain Users were no longer getting assigned chats, nor could they assign a chat to themselves. When they tried, the error message said they don't have access to the Inbox. In the chatflow settings, the read more
0 upvote
2 Replies
Accepted Solution
Contributor | Platinum Partner
November 24, 2021 20:40
Hello there, Can you please confirm that the users in red still have a Paid Seat with the right permissions in Users & Team? Cheers,...read more
donrua on August 23, 2021
I'm trying to send a notification to our ADR when a meeting is booked with sales using the Book a Meeting Chatbot. But I don't see any tool to add for "notifications". I don't want to "assign" it to them, as the booked meeting will be taking by the read more
0 upvote
1 Reply
Participant
August 23, 2021 09:43
Hi @donrua ! While there is no 'notification' option on the bot itself if you have access to workflows you could use the 'enroll in workflow' optio...read more
lbolognini on August 10, 2021
Dear All, I would like to report on a number of Chatbot metrics: How many chatbot interactions (this is in the standard Report Library) How many chatbot drop-offs How many interactions for each branch of the chatbot flow, sort of like the Go read more
0 upvote
1 Reply
Community Manager
August 11, 2021 03:17
Hi @lbolognini Thank you for reaching out. I want to tag some of our experts on this - @NicoleSengers @danmoyle @warrendavey do ...read more
PhotoMarketing on August 06, 2021
Hey guys! I hope you're doing well! I've been trying to use the live chat feature on my website but can't get it to show. I tried clearing the cache, disabling plugins, but I'm completely at a loss. I also tried enabling the HubSpot cookies, but tha read more
0 upvote
9 Replies
Community Manager
September 03, 2021 00:14
Hi @PhotoMarketing Thank you for your reply. This is what I can see The widget appears a few seconds after I reload, and I don'...read more
Solved
EbarakHossain on June 15, 2021
Hi Friends, Background Info : We had to prohibit the sales team from having access to any contact they don't own, they have to click each unassigned chat and look to see if they own the contact. Question Is there a view/or list to cre read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 15, 2021 06:45
Hi @EbarakHossain , As far as I know, this is currently not possible. Inbox permissions are rather basic at this stage: Please note:...read more
Solved
Yizy on May 12, 2021
I just got off live chat support after trying several solutions, the chat bot pop up still doesn't appear on my website. Please help!
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 12, 2021 23:09
Hi @Yizy , Not collecting cookies might be the issue then: " If the contact record does not have a tracking cookie, then your chat widget will...read more
Solved
Jacob02 on May 12, 2021
Dear community, I am currently evaluating our live chat and was wondering how much chats an average company (preferably b2b) has. I would be very happy if you share your experiences so that I can compare them with our results. I'll make a sta read more
0 upvote
3 Replies
Accepted Solution
Guide | Elite Partner
May 17, 2021 03:04
Hi Jacob02 The answer is quite varied across industries, across various time frames. For various B2B clients I saw the following: 15 ch...read more
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