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Solved
jonsendrew on December 14, 2023
Hello HubSpot Community, Is there an automated way to capture the "Chatting From:" value that is shown on an inbound Chatflow in the Conversation Inbox? We use the langing page to track various SEO and marketing effots and currently automa read more
1 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
December 15, 2023 05:31
@jonsendrew The best way to handle marketing attributions for inbound Chatflow leads is to use HubSpot's ads tool and the five different mod...read more
Solved
Bethgill on March 29, 2023
Switching to Hubspot from another live chat platform, I'm having trouble finding a true proactive live chat feature. Is there a way to see a list of live shoppers on the website and directly reach out to them without using a chat bot? We are missing read more
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Partner
March 29, 2023 11:15
Hey @Bethgill , thanks for reaching out! The HubSpot chat tool has some settings that may be helpful here ( check out the 3. Display - custom...read more
Solved
sberry11 on September 21, 2022
Our chat is working fine. I have 3 salespeople on the team to receive the chats. Even when multiple of them are marked as available it is always assigned to the same salesperson. So only one salesperson gets alerted and assigned of the new chat. I'd read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
September 21, 2022 21:38
Hi @sberry11 Happy to help! There isn't a round robin option for assigning chats. According to this article , they are assigned randomly or based...read more
Solved
MCabreraBonifaz on June 15, 2022
Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Partner
June 17, 2022 18:25
Hey @MCabreraBonifaz And thank you @kvlschaefer The approach could be rather simple: Listen for the conversation to start w...read more
JKlima on May 13, 2022
Hi, We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website. 1) Our chat flow read more
0 upvote
1 Reply
Community Manager
May 16, 2022 04:58
Hi @JKlima Thank you for reaching out. I want to tag some of our experts here - @JonPayne @Anton @Oezcan do you have any thought...read more
RRoxton on May 12, 2022
I am trying to set up a ChatBot to appear on my website, roxtonindustries.ca,'s mobile view. Unfortunately, after many attempts to tinker with it, it is refusing to show up on phones or tablets. It works fine on desktops and laptops. We have tried a read more
0 upvote
2 Replies
Member
May 13, 2022 13:25
Okay. The website link is www.roxtonindustries.ca .
Solved
ADCallo on April 20, 2022
I'm setting up a handful of subdomain specific chatflows, but I'd also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could c read more
1 upvote
3 Replies
Accepted Solution
Guide | Platinum Partner
April 20, 2022 19:11
Hi @ADCallo 🙂 It is possible to route a chatbot to a livechat but not into another chatbot. In this case you will need to build each bot with ...read more
MoritzMaier on March 25, 2022
Hi, is there any chance to deactivate the "Attach File" function in the Live-Chat? If not, it would be a good idea, i think 😄
0 upvote
4 Replies
Community Manager
April 05, 2022 17:28
Thank you for the update @MoritzMaier ! Pam
Solved
Arun_Opto22 on November 24, 2021
We use Online Chats. The other day, randomly, certain Users were no longer getting assigned chats, nor could they assign a chat to themselves. When they tried, the error message said they don't have access to the Inbox. In the chatflow settings, the read more
0 upvote
2 Replies
Accepted Solution
Contributor | Platinum Partner
November 24, 2021 23:40
Hello there, Can you please confirm that the users in red still have a Paid Seat with the right permissions in Users & Team? Cheers,...read more
donrua on August 23, 2021
I'm trying to send a notification to our ADR when a meeting is booked with sales using the Book a Meeting Chatbot. But I don't see any tool to add for "notifications". I don't want to "assign" it to them, as the booked meeting will be taking by the read more
0 upvote
1 Reply
Contributor
August 23, 2021 12:43
Hi @donrua ! While there is no 'notification' option on the bot itself if you have access to workflows you could use the 'enroll in workflow' optio...read more
lbolognini on August 10, 2021
Dear All, I would like to report on a number of Chatbot metrics: How many chatbot interactions (this is in the standard Report Library) How many chatbot drop-offs How many interactions for each branch of the chatbot flow, sort of like the Go read more
0 upvote
1 Reply
Community Manager
August 11, 2021 06:17
Hi @lbolognini Thank you for reaching out. I want to tag some of our experts on this - @NicoleSengers @danmoyle @warrendavey do ...read more
PhotoMarketing on August 06, 2021
Hey guys! I hope you're doing well! I've been trying to use the live chat feature on my website but can't get it to show. I tried clearing the cache, disabling plugins, but I'm completely at a loss. I also tried enabling the HubSpot cookies, but tha read more
0 upvote
9 Replies
Community Manager
September 03, 2021 03:14
Hi @PhotoMarketing Thank you for your reply. This is what I can see The widget appears a few seconds after I reload, and I don'...read more
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