Hi there, I've noticed a strange issue over the past few days. When we have a user on live chat, a contact record is created in HubSpot. If that user also signs up for an account with us, a duplicate record is created. These records are then au read more

Hi community! I am looking for more customization options available for HubSpot chatflows. Currently, we can only edit the header colors. I would expect a future update to offer more styling varieties, such as font, icon size and color, and ch read more

Hello HubSpot Community, Is there an automated way to capture the "Chatting From:" value that is shown on an inbound Chatflow in the Conversation Inbox? We use the langing page to track various SEO and marketing effots and currently automa read more

Switching to Hubspot from another live chat platform, I'm having trouble finding a true proactive live chat feature. Is there a way to see a list of live shoppers on the website and directly reach out to them without using a chat bot? We are missing read more

Our chat is working fine. I have 3 salespeople on the team to receive the chats. Even when multiple of them are marked as available it is always assigned to the same salesperson. So only one salesperson gets alerted and assigned of the new chat. I'd read more

Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more

Hi, We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website. 1) Our chat flow read more

I am trying to set up a ChatBot to appear on my website, roxtonindustries.ca,'s mobile view. Unfortunately, after many attempts to tinker with it, it is refusing to show up on phones or tablets. It works fine on desktops and laptops. We have tried a read more

I'm setting up a handful of subdomain specific chatflows, but I'd also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could c read more

We use Online Chats. The other day, randomly, certain Users were no longer getting assigned chats, nor could they assign a chat to themselves. When they tried, the error message said they don't have access to the Inbox. In the chatflow settings, the read more

Hi Friends, Background Info : We had to prohibit the sales team from having access to any contact they don't own, they have to click each unassigned chat and look to see if they own the contact. Question Is there a view/or list to cre read more

I just got off live chat support after trying several solutions, the chat bot pop up still doesn't appear on my website. Please help!