Hello HubSpot Community, Is there an automated way to capture the "Chatting From:" value that is shown on an inbound Chatflow in the Conversation Inbox? We use the langing page to track various SEO and marketing effots and currently automa read more
@jonsendrew
The best way to handle marketing attributions for inbound Chatflow leads is to use HubSpot's ads tool and the five different mod...read more
Switching to Hubspot from another live chat platform, I'm having trouble finding a true proactive live chat feature. Is there a way to see a list of live shoppers on the website and directly reach out to them without using a chat bot? We are missing read more
Hey @Bethgill , thanks for reaching out!
The HubSpot chat tool has some settings that may be helpful here ( check out the 3. Display - custom...read more
Our chat is working fine. I have 3 salespeople on the team to receive the chats. Even when multiple of them are marked as available it is always assigned to the same salesperson. So only one salesperson gets alerted and assigned of the new chat. I'd read more
Hi @sberry11 Happy to help! There isn't a round robin option for assigning chats. According to this article , they are assigned randomly or based...read more
Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more
Hi, We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website. 1) Our chat flow read more
I am trying to set up a ChatBot to appear on my website, roxtonindustries.ca,'s mobile view. Unfortunately, after many attempts to tinker with it, it is refusing to show up on phones or tablets. It works fine on desktops and laptops. We have tried a read more
I'm setting up a handful of subdomain specific chatflows, but I'd also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could c read more
Hi @ADCallo 🙂 It is possible to route a chatbot to a livechat but not into another chatbot. In this case you will need to build each bot with ...read more
We use Online Chats. The other day, randomly, certain Users were no longer getting assigned chats, nor could they assign a chat to themselves. When they tried, the error message said they don't have access to the Inbox. In the chatflow settings, the read more
I'm trying to send a notification to our ADR when a meeting is booked with sales using the Book a Meeting Chatbot. But I don't see any tool to add for "notifications". I don't want to "assign" it to them, as the booked meeting will be taking by the read more
Hi @donrua ! While there is no 'notification' option on the bot itself if you have access to workflows you could use the 'enroll in workflow' optio...read more
Dear All, I would like to report on a number of Chatbot metrics: How many chatbot interactions (this is in the standard Report Library) How many chatbot drop-offs How many interactions for each branch of the chatbot flow, sort of like the Go read more
Hey guys! I hope you're doing well! I've been trying to use the live chat feature on my website but can't get it to show. I tried clearing the cache, disabling plugins, but I'm completely at a loss. I also tried enabling the HubSpot cookies, but tha read more