Wild Document Tracking Times
Jun 13, 2017 5:40 PM
I have found that the document tracking timers are wildly inaccurate. What I mean by that is the if I open and read a page, It seem to correctly determine the results HOWEVER if the page is minimized or is a background application, the tracking does not pause the time, instead it keeps the time counting as if the person was actually reading the page (aka in foreground).
Because of this you receive wild results of how long someone is readying a page using document tracking.
To repro this follow these setups:
Create an email, to yourself.
Read email and click pdf.
Go to page 2, start timer for 30 seconds.
Go to page 3, start timer for 30 seconds, minimize IE.
Go to Page 4, start timer for 30 seconds, put IE in the background so that you can’t see it.
Close the document.
Go to Hubspot and review the results.
You will see in each case that the pages appear to be viewed for 30 seconds, despite two pages being in the background.