Why is there a grey box around my messages icon?

New Contributor

I'd like to know how to remove the grey box that appears around the messages icon on my website.

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HubSpot Moderator

Hi @zaid  The gray box is not part of the messages icon, and is most likely placed by your page-building platform. Please consult your web developer team to see about having it removed. 

 

Ed 


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New Contributor

Hi @edjusten
I'm experiencing the same issue: un grey background is displayed behind the chat "widget." 

It does it not only on my website but as well when I'm visiting hubspot.com or other sites such as newkajabi.com for instance. 

 

On Hubspot Website

Screen Shot 2018-07-10 at 11.21.46 AM.png

 

On newkajabi.com

Screen Shot 2018-07-10 at 11.27.18 AM.png

 

FYI: I'm using Safari as a browser. - it doesn't seem to glitch using Google Chrome. 

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