Hi @zaid The gray box is not part of the messages icon, and is most likely placed by your page-building platform. Please consult your web developer team to see about having it removed.
|Did my post help answer your query? Help the Community by marking it as a solution|
I'm experiencing the same issue: un grey background is displayed behind the chat "widget."
It does it not only on my website but as well when I'm visiting hubspot.com or other sites such as newkajabi.com for instance.
On Hubspot Website
FYI: I'm using Safari as a browser. - it doesn't seem to glitch using Google Chrome.