Jun 22, 2017 11:12 PM
Hi @zaid The gray box is not part of the messages icon, and is most likely placed by your page-building platform. Please consult your web developer team to see about having it removed.
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Jul 10, 2018 11:32 AM
I'm experiencing the same issue: un grey background is displayed behind the chat "widget."
It does it not only on my website but as well when I'm visiting hubspot.com or other sites such as newkajabi.com for instance.
On Hubspot Website
FYI: I'm using Safari as a browser. - it doesn't seem to glitch using Google Chrome.