Video Library

[AprilG]

Hi Community,

Is there a way to keep a library of video files in the sales hub, similar to the "documents" feature. We frequently share customer testimonials and would be nice to reference these in reports. I have a sales hub enterprise account.

[karstenkoehler · Accepted solution]

Hi @AprilG,

One option, available in Marketing, Service and CMS Hub Professional would be actual HubSpot video: https://knowledge.hubspot.com/website-pages/add-videos-to-your-hubspot-content

Alternatively, you could upload videos in the HubSpot file manager: https://knowledge.hubspot.com/files/upload-files-to-use-in-your-hubspot-content – this does come without a nice player experience however and exclusively relies on the browser. It opens as the entire file in the browser.

Lastly, a good alternative could also be hosting them, listed or unlisted, on a company YouTube account.

Best regards!

[AprilG]

Thank you @karstenkoehler! Since I want our sales reps to have the option to link these videos in their sales snippets or 1:1 emails, I think hosting these videos on YouTube as unlisted and tracking their performance through a tracking URL in Hubspot can be the alternative here. I like the content portal but this would only be used if we wanted these videos in landing pages or mass marketing emails, I can't use that content in the Sales Hub.

Thoughts on the Hubspot tracking URL? Is this the best way to track performance in Hubspot when linking an external video?

[karstenkoehler]

Hi @AprilG,

HubSpot tracking links can only track activity to HubSpot pages. If you're linking to an external page (e.g. YouTube) you won't get the analytics. YouTube will see your tracking URL parameters in their analytics but you won't see any KPI.

How important is tracking to you? YouTube is definitely convenient and I would probably not over-obsess about tracking.

Best regards