When I use documents to upload, for some reason, any new documents are not showing the 'normal' thumb nail small image. So it effects the embedding the image of the link within email.
Can you clarify exactly where you are in HubSpot? Can you send us screenshots and an example? The more information, screenshots, and details you can provide the better we can assist!
Hello, Thanks so much for your message. Please see a clip below... The two pdf below the yellow circle do not have the thumb nail so will not embed on an email. Alison [cid:image003.png@01D7E5E5.D8C57650]
I am loading documents and there is normally a thumbnail of the image that I upload and for some reason this image is not loading. When I attach the document into an email, then I cannot show a preview of the document.
Please find a shot of the problem, so the yellow circle represents the document with the thumbnail and the documents below are without the thumbnail.
Would you mind trying to clear your cache following those steps, as well as trying with another browser and with an incognito window? Could you also confirm if this is happening with other users in your HubSpot account? And if this happening with any document?
If you're still having the issue, can you confirm you're checking the box to see a preview, just like in the screenshot below: