Sales Hub Tools


Templates stopped working

I use the HubSpot "Templates" all day long every day to send emails out to prospects. I add a contact's email address and then click Template and it drops in my pre-written email message and allows me to customize from a consistent starting point.


All of a sudden, it isn't working at all. I type the email address, click on Templates and it asks me to first type in an email address - even though I already have one typed in the To field.


I have already logged out and back in, deleted and added back in the Gmail extension and rebooted my computer. Nothing seems to help.


Can anyone help here? Thanks!!

1 Reply 1
Community Manager
Community Manager

Templates stopped working

Hi @SBaedke 


Thank you for reaching out!


I cannot reproduce this on my gmail and I can see you have a ticket opened with HubSpot technical support, as you have access to it. They will be better able to help here as they can provide real-time assistance for this matter, and where you are able to share screenshots and further information about this. 


Thank you!



Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !