Oct 20, 2021 3:30 PM - edited Oct 20, 2021 3:31 PM
I use the HubSpot "Templates" all day long every day to send emails out to prospects. I add a contact's email address and then click Template and it drops in my pre-written email message and allows me to customize from a consistent starting point.
All of a sudden, it isn't working at all. I type the email address, click on Templates and it asks me to first type in an email address - even though I already have one typed in the To field.
I have already logged out and back in, deleted and added back in the Gmail extension and rebooted my computer. Nothing seems to help.
Can anyone help here? Thanks!!
Oct 21, 2021 5:23 AM - edited Oct 21, 2021 5:24 AM
Thank you for reaching out!
I cannot reproduce this on my gmail and I can see you have a ticket opened with HubSpot technical support, as you have access to it. They will be better able to help here as they can provide real-time assistance for this matter, and where you are able to share screenshots and further information about this.