Is there any kind of text shortcuts or template that I can use when talking with a customer on messager?
Some of the customer frequently ask the same questions and what I'm doing now is to copy and paste these frequent questions from a separate text editor - is this the recommended way to deal with it or there is any more efficient way to answer frequent questions on chat?
Hi @Phil_Vallender and @defranco HubSpot Snippets is still in beta, and is not ready for prime time use (as you are finding out Phil!). Until it is released @defranco you will need to continue using copies from a text editor.
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