La communauté HubSpot est disponible en français.

Template for Chat Messages?

Résolue
Contributeur régulier

Hi! 

 

Is there any kind of  text shortcuts or template that I can use when talking with a customer on messager? 

 

Some of the customer frequently ask the same questions and what I'm doing now is to copy and paste these frequent questions from a separate text editor - is this the recommended way to deal with it or there is any more efficient way to answer frequent questions on chat?

 

Hubspot Message dont have a similar feature Similar to Zendesk chat shortcuts? Smiley heureux

 

Solution acceptée / Solutions acceptées

Solutions approuvées
Community Thought Leader | Diamond Partner

Hi @defranco

 

Your question reminded me of something so I just looked into it. 

 

With the CRM templates tool there is a new feature calls snippets. When you click to create a new snippet it says that you can use them in live chat. 

 

snippets.png

 

I created my first snippet but couldn't get it to work in chat session - I guess I input it wrong. 

 

Maybe @edjusten can help us close the loop?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
3 RÉPONSES 3
Community Thought Leader | Diamond Partner

Hi @defranco

 

Your question reminded me of something so I just looked into it. 

 

With the CRM templates tool there is a new feature calls snippets. When you click to create a new snippet it says that you can use them in live chat. 

 

snippets.png

 

I created my first snippet but couldn't get it to work in chat session - I guess I input it wrong. 

 

Maybe @edjusten can help us close the loop?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Modérateur

Hi @Phil_Vallender and @defranco  HubSpot Snippets is still in beta, and is not ready for prime time use (as you are finding out Phil!). Until it is released @defranco you will need to continue using copies from a text editor.

 

Ed 


Did my post help answer your query? Help the Community by marking it as a solution
Highlighted
Contributeur régulier

Thank you Phil and Ed!

 

Snippet looks a very exciting new feature - hope it become available to all accounts soon! 

Répondre
0 Vote / Votes