Template for Chat Messages?SOLVE
Oct 2, 2017 10:23 AM
Is there any kind of text shortcuts or template that I can use when talking with a customer on messager?
Some of the customer frequently ask the same questions and what I'm doing now is to copy and paste these frequent questions from a separate text editor - is this the recommended way to deal with it or there is any more efficient way to answer frequent questions on chat?
Hubspot Message dont have a similar feature Similar to Zendesk chat shortcuts?
Solved! Go to Solution.
Oct 2, 2017 2:47 PM
Your question reminded me of something so I just looked into it.
With the CRM templates tool there is a new feature calls snippets. When you click to create a new snippet it says that you can use them in live chat.
I created my first snippet but couldn't get it to work in chat session - I guess I input it wrong.
Maybe @edjusten can help us close the loop?
Hope this helps.