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Synchronising App and Browser call log notes

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ohp
New Contributor

I have been using the app to make calls and then make notes after a call.

The info is logged on the phone app, but is not visible in HS Cloud when I log in at the office.

Call log Shane phone.pngHS Log Shane.png

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Community Manager

Hi @ohp,

 

As a first step, can you update the app to ensure you're on the most up to date version? 

 

Thank you,
Jenny


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ohp
New Contributor

Thanks Jenny

No, I am up to date. Still shows no sync with my phone notes. Isn't that a part of having it across phone and online?  Also, I have created most deals on PC, yet they also do not show on my phone.  Again, no sync

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ohp
New Contributor

Hi Community

Still no solution.

Phone records the call log and notes but this isn't synced with the online HS.

 

Any more ideas?

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Community Manager

Hi @ohp,

 

Can you please share what type of phone you're working on? 

 

Thank you,
Jenny


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ohp
New Contributor

Nokia 8, Android

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Community Manager

Hi @ohp,

 

Can you please share: 

1. an updated example of this

2. the number of the version you are working on

3. confirm this occurs across multiple internet connections, including cellular data and wifi

4. the type of phone you are working on, the operating system and version

 

Having all of this information, and updated examples, will ensure the team can accurately investigate this matter.

 

Thank you,
Jenny


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