Sales Hub Tools

BHopper8
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Snippets not populating SOME personalization

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I've made several snippets and the personalization of "Contact: First name" works just fine.

 

However, "Contact: Company name isn't". I've tried using the snippet on several contacts and the same problem happens.

 

The contact is associated to the company, for sure. 

 

Can someone suggest what might be the problem? 

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1 Soluciones aceptada
beeginman
Solución
Participante | Partner nivel Diamond
Participante | Partner nivel Diamond

Snippets not populating SOME personalization

resolver

Hi @BHopper8 !

 

I think the issue here is that you are trying to populate the Company Name from the Contact Object. 

HubSpot doesn't automatically populate from the Company Name from the Contact Object to the Company Object. 

 

When creating your Snippet, make sure you are selecting the Company Object type for the Company Name property. See the image below. 

 

Screenshot 2023-12-06 at 1.00.03 pm.png

 

Hope this helps! 

Brie 

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1 Respuesta 1
beeginman
Solución
Participante | Partner nivel Diamond
Participante | Partner nivel Diamond

Snippets not populating SOME personalization

resolver

Hi @BHopper8 !

 

I think the issue here is that you are trying to populate the Company Name from the Contact Object. 

HubSpot doesn't automatically populate from the Company Name from the Contact Object to the Company Object. 

 

When creating your Snippet, make sure you are selecting the Company Object type for the Company Name property. See the image below. 

 

Screenshot 2023-12-06 at 1.00.03 pm.png

 

Hope this helps! 

Brie