Sharing sequences between team & task queues
Jul 10, 2018 12:47 AM
PROBLEM = i have set up sequences with 5 emails and then a task at the end to change contact status. the task is assigned to a task queue to make it easy to work through this group of the same tasks.
all team members can use the sequence. BUT, once the end task is created, it wont be assigned to a task queue becuase task queues are individual by user.
so all my other team members will have to sort through their tasks individually.
is there a solution to this? the only workaround i can think of would be each user cloning the sequence and updating the end task to their own queue. BUT that then means we end up with a whole bunch of the same sequence.