Sequences messing up e-mail subject lines

SOLVE
Occasional Contributor

Hi there,

I recently upgraded to Sales Pro and am having my first run at Sequences.

 

Problem is that Sequences is changing the subject lines in the template emails, so that all emails in a sequence is getting identical subject lines.

 

The email templates have been created with different subject lines, and when I only place one of these emails in a sequence, the subject line stays put. But the minute I drag another email into the sequence, the subject line on the second email is changed automatically to match the subject line of the first email.

 

I've tried clicking the individual emails in the sequence to manually change the subject line back, but once I click them, they appear correct (that is with the original subject line).

 

I've tested the sequence on my self as a contact, and I do recieve emails with identical subject lines.

 

Also tried manually changing the subject line, when I enroll a contact into the sequence, but I can only change it on the first email and it immediately makes the rest of the emails identical.

 

Have any of you experienced this problem?

 

Cheers,

Rikke

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1 Accepted solution

Accepted Solutions
Regular Contributor

Rikke,

 

Make sure you have threading disabled.

 

Quick video here.

 

HubSpot's knowledge base page on threading.

 

Let me know if that does the trick!

 

Kyle

IMPACT

3 Replies
Regular Contributor

Rikke,

 

Make sure you have threading disabled.

 

Quick video here.

 

HubSpot's knowledge base page on threading.

 

Let me know if that does the trick!

 

Kyle

IMPACT

Occasional Contributor

Hey Kbento

 

Thanks a lot - that did do the trick!

 

/Rikke

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New Member

I just had the same problem, and I also think it was due to threading.  I turned off threading today - we'll see!

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