Oct 12, 2017 10:58 AM
Is there any way to have a sequence continue - even if a person responds to an email?
We have a sequence set up to teach people about a purchase they just made, but when they respond, the stop the traning emails from coming.
We'd like them to continue on if possible.
Oct 23, 2017 5:58 AM
When you enroll a contact in a Sequence, that Sequence will immediately execute the first step.
Contacts will be unenrolled from sequences when any one of the following occurs:
Please note: deleting a sequence will not unenroll active contacts from the sequence. If you'd like to prevent any further steps in a sequence from executing for a contact, they will need to be manually unenrolled.
You can manually unenroll contacts from a sequence in one of three ways:
From the contact record
From the Sequence page
From the Gmail Sidebar
Aug 7, 2018 2:30 PM
I am not trying to be "smart" here, but looks like an auto response? The question was not addressed. We would also like the flexibility to designate some sequences as continuing even if the customer responds...thanks!
Feb 8, 2019 3:41 PM
Just to clarify it is not possible for a contact to continue on in a sequence after they respond. You could accomplish this by enrolling them in another sequence.
As the success of a sequence is based upon the contact replying to an email, that is the purpose of the sequence.
Jul 1, 2020 10:53 AM
HubSpot - Why not give us the option to control it? Seems to be a feature that at least a few people would like to have. It may not be the intended purpose by HS designes but there are customer use cases that could really use that control. Thanks!!
Jul 1, 2020 4:51 PM
Could you please give us more details is what would you like to control in sequences specifically? I can continue to investigate more about it.
Jan 18, 2021 4:58 AM
Hi Pam, just responding here as this is something we would be keen on being able to control. I'd like to create several sequences of standard tasks that need completing as part of our onboarding process.
Whenever a certain type of deal is closed won it enrolls the primary contact into a sequence that creates a series of tasks one after the other. These contacts should not un-enrolled by replying to an email, but currently, there is no way to do this. I can attempt to achieve something similar with workflows but it does not have the same flexibility as for creating sequential tasks as sequences does.
Nov 30, 2017 2:08 AM
Agree, we need a setting to force the continuation of sequences even if they clicked a link or sent an email.
We also use sequences for "drip training" where a client who recently purchased receives the training 1 email at a time. The trainings include links to learn more, media kit, referral, etc. and we don't want the sequence ending because they click one of the links.
Oct 28, 2020 3:03 PM
My recommendation is to leave your comment on this idea here, Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
Aug 24, 2018 4:20 PM
I would actually like to know if you could stop a sequence from continuing if the current step isn't completed? Currently, the sequence will continue even if the first step has been completed. Salesloft has this option.
Also, gmail does allow embedded links so not sure why you don't allow this in emails. I'm tired of having to send emails out of Gmail just so I can't get my link in there. You guys have a way of doing everything backward when it comes to needs of salespeople.
May 29, 2019 12:10 AM
+1 for me. We may have different email threads going with the same contact on different issues. However, we need to keep following up on a response for a specific thread. Stopping the sequence when the contact replies other emails isn't helpful.
Jul 21, 2020 2:23 PM
Yes this would be a preferred feature in sequences.
Not everyone uses or has access to workflows.
Being able to choose if a contact moves through a sequence even after a response should be our choice.
Some sequences are training or next step based, and regardless if they respond, they still need to be in the sequence.
How soon can this happen?
Jul 22, 2020 11:57 AM
I was able to find a similar idea in our Ideas forum here "The ability to use sequence behavior in workflows" that is being currently reviewed by our product team.
My recommendation would be if you could please give your thumbs up in the idea and leave your comment for any updates in the future you will be notified.
Aug 31, 2020 7:24 PM - edited Aug 31, 2020 7:25 PM
Has this moved forward at all?
I would really like to see the ability for contacts to be removed from a sequence if they click a link within an email that's not a ''book a meeting'' link - ie a ''click here to register'' type link instead.
Sep 1, 2020 9:16 AM
The idea is currently being reviewed. My recommendation is to leave your comment on this idea here, Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.