Reopen a chat (messages) conversationSOLVE
Mar 30, 2018 9:43 AM
I cannot reopen a conversation in messages which has made it impossible for me to respond to a user if accidentally closed.
I'm not sure if messages automatically close, but upon opening one yesterday after hours, it was automatically marked closed when I saw it.
Really need a reopen feature!
Solved! Go to Solution.
Apr 5, 2018 10:02 AM
I was confused because messages were automatically closing without me doing anything, but I found out they close when the person isn't on the page.
I thought this would be like Intercom, where it stayed open until I specifically closed a conversation, and if the person left the page it would just email them my response.
I'm sure those are features that are coming later.