Removal of initially set up personal meeting link allocation

[piersstorey]

Hey all,

We have an account with myself and my business partner and we are keen to use the meeting booking service.

The challenge we have found is after my testing / creation of a peraonl meeting link and then disconnecting, the meeting link allocation is still in place preventing my business partner from setting up a personl meeting link.

Is there any possibility of one of your dev's deleting the persistant allocation still in the database?

[gelflex-cc]

@piersstorey I am confused. You should each have a separate log in and therefore a separate meetings with the calendar. 

[piersstorey]

@gelflex-cc , thanks for the reply.
We only have one allocated meeting available. and receive the message "You've used your 1 free booking page"
In discussing with Hubspot support we can confirm the calendar is fully disconnected in Settings/Sales/Meetings
It looks like there is still persistent booking page data saved that is not cleared on calendar disconnection.  

[piersstorey]

@gelflex-cc we would be keen to understand if there is any thought to how we can resolve the meeting issue. It's a service that would be ideal for our workflow and I'd definitely prefer not to code a solution over using Hubspot.. 

[gelflex-cc]

@piersstorey What subscription do you currently have? Does each user have a login? Does each user have a connected email? Are you on a MAC?

[piersstorey]

Thanks for the response @gelflex-cc 

> What subscription do you currently have
Free subscription / 2 accounts

> Does each user have a login
Yes

> Are you on a MAC
My business partner is using a MAC, I'm using Ubuntu

We also have a separate Developer account for API integrations we are developing 

[gelflex-cc]

@piersstorey what is Ubuntu

[piersstorey]

@gelflex-cc 
Operating System: Linux distribution Ubuntu 18.04LTS
Using Chrome: Version 78.0.3904.97 (Official Build) (64-bit)

[piersstorey]

@gelflex-cc , please let me know if you need any additional information. We would really value being able to set up the meeting link for my business partner.

The meeting link will be used in a Click to action we are associating with an automated quote request email. We'd really like to launch this next Monday with the link if that's at all possible.

Please do let me know

[gelflex-cc]

@piersstorey looking for resources

[piersstorey]

Many thanks again @gelflex-cc 

[jennysowyrda]

HI @piersstorey,

Thank you for troubleshooting @gelflex-cc!

@piersstorey can you please confirm who is experiencing this issue: you or your business partner or both? If the issue is specific to one user, can you please give me the beginning part of their email address (if the domain is the same as yours) so I can look at their specific settings? 

Additionally, can you please confirm the issue occurs after clearing your cache and cookies and across multiple browsers?

Finally, can you please share screenshots of where you are getting stuck and what you are seeing? 

Thank you,
Jenny

[piersstorey]

Hi @jennysowyrda , many thanks for your response

Hubspot ID: 5970815

Domain: simply-oak.com

> can you please confirm who is experiencing this issue: you or your business partner or both
My business partner is experiencing the issue dclooney@
The message displayed: "You've used your 1 free booking page"

> Additionally, can you please confirm the issue occurs after clearing your cache and cookies and across multiple browsers?
MAC - Chrome browser full cache and history cleared

Problem Synopsis:
- Created Hubspot Sales/Meetings - personal meeting link connected to Google calendar. Account piers.storey@
- Disconnected calendar (Settings/Sales/Meetings), after this I am seeing the default "Book meetings without the hassle" page
- Dave attempts to create a meeting and receives "You've used your 1 free booking page" message
- When I attempt to create a meeting, I can complete the meeting wizard
- On re-disconnecting the calendar, I see the "Book meetings without the hassle" page again.

For reference, I have also been able to produce the "You've used your 1 free booking page" message when attempting to set up during testing once. against my piers.storey@ account

Hypothesis - When disconnecting the calendar, persistent data still exists in Hubspot platform preventing dclooney@ account from successfully completing the meetings wizard as the "free booking allocation" still exists.

Any assistance would be greatly appreciated

Piers

[jennysowyrda · Accepted solution]

Hi @piersstorey,

Thank you for the information! 

Based on what I am seeing, it looks like your email address is connected to dclooney's user, and there is a meetings link connected to your calendar within his profile. 

I would recommend disconnecting the meetings link in his profile and starting over. If you are stuck after disconnecting, can you please send along screenshots of where you are getting stuck and what you are seeing?

Thank you,
Jenny

[piersstorey]

Hi @jennysowyrda 

We will try that and let you know.
Thanks so much for taking the time to investigate this issue.

Piers

[piersstorey · Accepted solution]

Hi @jennysowyrda , @gelflex-cc 

Many thanks for both of your help.

We finally resolved the issue. To achieve this we:

- Removed Hubspot integration from my Google profile
- Changed the team inbox account association so that it was not connected to my business partner
- Connected my business partners Googler calendar to Sales/Meetings

We now have the meeting link working which allows us to properly implement the email CTA's we have planned.

With kindest regards,

Piers