Reminder for not answered email?

[janquast]

Hello together,

is there the possibility to get a reminder/task when an email from us to the customer is not answered within a certain timeframe?

Best

Jan

[Jigar_Thakker]

Hey @janquast 

I am not totally sure if this can work in your case but you can set workflows here is an example: 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

[Phil_Vallender · Accepted solution]

Hi @janquast 

You can't be notified specifically when a contact 'does not do something'. However, sequences automatically end after a reply is recieved so, if you add a task to a sequence due some time after an email is sent, that task will effecitvely be a reminder that they have not replied. 

Information on sequeces tasks can be found here: Add steps to your sequence 

Hope this helps?