Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda
Community Manager

If you are having trouble registering your phone number, please read this post before posting your question. 

 

If you are unable to register a phone number with HubSpot, please see this document to verify whether your country number is supported by HubSpot sales. 

 

Please note: HubSpot Sales Free and HubSpot Sales Pro users are subject to different limitations. 

 

Supported countries for HubSpot Sales Free users:

  • Australia
  • Brazil
  • Canada
  • France
  • Germany
  • Ireland
  • Spain
  • United Kingdom
  • United States

When using HubSpot Sales Free, you will only be able to call to the country where you are also calling from. For example, if you register a number to call from in the United States, you will only be able to make calls to numbers in the United States.

 

 

If your number is supported for your HubSpot account type, there are three potential reasons why you are having difficulty submitting a number:

1. You are using a browser extension that is conflicting with HubSpot.
If you have multiple browser plugins/extensions there could be one that is conflicting with the HubSpot call queue. To troubleshoot this, you will need consult with your IT team (if/where possible) and/or test each plugin by uninstalling to see if, once removed, you are able to register the number successfully. 

2. You VOIP system (Voice over Internet Protocol - the software or hardware you use to make calls) conficts with HubSpot & Twilio
HubSpot uses a third-party service, Twilio, to host the Call Queue. There are some VOIP systems, e.g. Aircall, that are not supported by Twilio. If you think this could be affecting your ability to use HubSpot, please consult with your IT team (where possible) and send me details of the VOIP system you are using. 

3. You have exceeded the number of registration attempts. 
There is a certain number attempts a user can make to register a number with HubSpot/Twilio each day. The registration attempt is capped at 1 attempt per minute and 10 attempts per day per user. If you are repeatedly trying to register a number and exceed this cap, you will need to wait 24hrs. 

 

If you are still experiencing issues after taking these steps, please provide the following information: 

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.)

4. Where in the connection the breakdown is occurring

 

Thank you,
Jenny

36 Replies 36
jennysowyrda
Community Manager

Hi @shanebohan,

 

If you are still experiencing issues after taking these steps, can you please diret message me the following information: 

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.)

4. Where in the connection the breakdown is occurring

0 Upvotes
inimofde
Member

I am trying to link my Google Voice number.  Is there a problem using that platform?

 

The call dosen't go through to the computer or the phone.

0 Upvotes
PamCotton
Community Manager

Hello @inimofde 

 

You should not have issues connecting your google voice number to HubSpot.

Can you please enable calling in your account first by navigating to "settings" > "sales" > "calling" and select "enable calling". 

 

Once you have completed this step, please try connecting your phone number again, and if you are still stuck, can you please direct message me the following information:

 

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

4. Where in the connection the breakdown is occurring

 

Kindly,

 

Pam

 

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0 Upvotes
liaisonmanager
Member

Hi,

 

Can you please check why I can't make calls on Toky via Hubspot?

Thanks.

0 Upvotes
PamCotton
Community Manager

Hi @liaisonmanager 

 

At the moment as this article explains more: Supported countries for HubSpot calling

 

Call for Japan are only available for HubSpot Sales Hub and Service Hub users

 

"Please note: you can make calls from HubSpot using a phone number registered from China. However, calls cannot be made to China using HubSpot's calling tool. To make calls to China, use one of HubSpot's calling partners. "

 

I hope this helps.

 

Kindly,

 

Pam

 

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0 Upvotes
LBattistini
Member

no Italy? 😪

0 Upvotes
PamCotton
Community Manager

Hello @LBattistini, for Italy calls are only available for HubSpot Sales Hub and Service Hub users,

as this article explains moreSupported countries for HubSpot calling.

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


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Join regional conversations by changing your language settings !