Registering phone number: PLEASE READ BEFORE POSTING
Mar 19, 2019 5:09 PM - edited Oct 2, 2019 8:23 AM
If you are having trouble registering your phone number, please read this post before posting your question.
If you are unable to register a phone number with HubSpot, please see this document to verify whether your country number is supported by HubSpot sales.
Please note: HubSpot Sales Free and HubSpot Sales Pro users are subject to different limitations.
Supported countries for HubSpot Sales Free users:
- United Kingdom
- United States
When using HubSpot Sales Free, you will only be able to call to the country where you are also calling from. For example, if you register a number to call from in the United States, you will only be able to make calls to numbers in the United States.
If your number is supported for your HubSpot account type, there are three potential reasons why you are having difficulty submitting a number:
1. You are using a browser extension that is conflicting with HubSpot.
If you have multiple browser plugins/extensions there could be one that is conflicting with the HubSpot call queue. To troubleshoot this, you will need consult with your IT team (if/where possible) and/or test each plugin by uninstalling to see if, once removed, you are able to register the number successfully.
2. You VOIP system (Voice over Internet Protocol - the software or hardware you use to make calls) conficts with HubSpot & Twilio
HubSpot uses a third-party service, Twilio, to host the Call Queue. There are some VOIP systems, e.g. Aircall, that are not supported by Twilio. If you think this could be affecting your ability to use HubSpot, please consult with your IT team (where possible) and send me details of the VOIP system you are using.
3. You have exceeded the number of registration attempts.
There is a certain number attempts a user can make to register a number with HubSpot/Twilio each day. The registration attempt is capped at 1 attempt per minute and 10 attempts per day per user. If you are repeatedly trying to register a number and exceed this cap, you will need to wait 24hrs.
If you are still experiencing issues after taking these steps, please provide the following information:
1. The phone number you are trying to connect
2. The Hub ID you are looking to connect the phone number to
3. What type of phone you are trying to connect (mobile, landline, skype, etc.)
4. Where in the connection the breakdown is occurring