Sales Hub Tools

JGoldstein3
Member

Recorded calls not showing

SOLVE

Hi - I've been trying to set up call recording for my account, but so far it's not working.

 

I've added the phone number in settings>general, enabled call recording, and placed a test call (from another phone.) But if I go to contacts>calls, there's nothing there. All of the filters have been cleared, too.
 
Any idea what's going on? 
 
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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Recorded calls not showing

SOLVE

Hi @JGoldstein3,

 

HubSpot will only log outbound calls that are placed following the steps in this article: Make calls

 

It sounds like you were trying to log an inbound call, this is not supported (yet *). That's why it wouldn't show in the calls overview.

 

* There is a note in the Sales Hub section of this new page which says "Bring your own calling". We might see something here soon.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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3 Replies 3
JosephRichards
Member

Recorded calls not showing

SOLVE

Hey There. If you're looking to log your cell phone calls (Inbound, outbound, missed, even voicemails) give Productive.App a try. I am the head of Product. It works great with Hubspot, as we also are a Hubspot CRM user. Our integration also provides call recordings and transcriptions, automated note-taking, and SUPER FAST lead entry right from your phone calls. And when you answer a call, you are taken instantly to the Hubspot Contact's page, so you'll have access to everything instantanesouly. It's pretty cool to use.

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webdew
Guide | Diamond Partner
Guide | Diamond Partner

Recorded calls not showing

SOLVE

Hi @JGoldstein3 ,

Do one thing, remove the phone number and try to connect it once again. Refer this article: Set up calling (hubspot.com).
If still not able to register the calls, then open the HubSpot on incognito mode and try.
And also refer this idea on idea section about inbound or incoming calls on HubSpot. 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Recorded calls not showing

SOLVE

Hi @JGoldstein3,

 

HubSpot will only log outbound calls that are placed following the steps in this article: Make calls

 

It sounds like you were trying to log an inbound call, this is not supported (yet *). That's why it wouldn't show in the calls overview.

 

* There is a note in the Sales Hub section of this new page which says "Bring your own calling". We might see something here soon.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes