I've set up my own custom quote, we've always been able to add comments into the quote and have this show on the quote (its really important that we not the additional fees and instructions that come with our products). However today, on the same quote template, the comments box has stopped working for my whole company. What's changed?
Solution that worked for me: In order to load the comment and terms section from the quote-editor, you need to place the correct tokens into a rich text field, that contain the text for comments and terms.
{% set ptoken_comments = "{{ personalization_token('template_data.quote.hs_comments', '') }}" %} {% set ptoken_terms = "{{ personalization_token('template_data.quote.hs_terms', '') }}" %}
Solution that worked for me: In order to load the comment and terms section from the quote-editor, you need to place the correct tokens into a rich text field, that contain the text for comments and terms.
{% set ptoken_comments = "{{ personalization_token('template_data.quote.hs_comments', '') }}" %} {% set ptoken_terms = "{{ personalization_token('template_data.quote.hs_terms', '') }}" %}
The product library is brand new, so I would like to hope it is all up to date.
The comments section literally stopped working. I added a comment in the quote that I wanted to show on every quote. After i added this, the comments box stopped working at quote stage (we were no longer able to type in comments specific to that quote). So I deleted the changes, but the comments box hasn't reverted back to its previous state.