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AJewell9
Member

Quote Templates Not Showing Comments

SOLVE

I've set up my own custom quote, we've always been able to add comments into the quote and have this show on the quote (its really important that we not the additional fees and instructions that come with our products). However today, on the same quote template, the comments box has stopped working for my whole company. What's changed?

1 Accepted solution
mii
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Quote Templates Not Showing Comments

SOLVE

Solution that worked for me: In order to load the comment and terms section from the quote-editor, you need to place the correct tokens into a rich text field, that contain the text for comments and terms.

{% set ptoken_comments = "{{ personalization_token('template_data.quote.hs_comments', '') }}" %}
{% set ptoken_terms = "{{ personalization_token('template_data.quote.hs_terms', '') }}" %}

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5 Replies 5
MKenter
Member

Quote Templates Not Showing Comments

SOLVE

Did you find out what was causing this as the exact same thing is happening to me as well?

0 Upvotes
mii
Contributor | Platinum Partner
Contributor | Platinum Partner

Quote Templates Not Showing Comments

SOLVE

Same here, the comments no longer work after text customisation. Term Section has the same probleme.

0 Upvotes
mii
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Quote Templates Not Showing Comments

SOLVE

Solution that worked for me: In order to load the comment and terms section from the quote-editor, you need to place the correct tokens into a rich text field, that contain the text for comments and terms.

{% set ptoken_comments = "{{ personalization_token('template_data.quote.hs_comments', '') }}" %}
{% set ptoken_terms = "{{ personalization_token('template_data.quote.hs_terms', '') }}" %}

AJewell9
Member

Quote Templates Not Showing Comments

SOLVE

Thanks Maria,

The product library is brand new, so I would like to hope it is all up to date. 

The comments section literally stopped working. I added a comment in the quote that I wanted to show on every quote. After i added this, the comments box stopped working at quote stage (we were no longer able to type in comments specific to that quote). So I deleted the changes, but the comments box hasn't reverted back to its previous state.

0 Upvotes
Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Quote Templates Not Showing Comments

SOLVE

Hey @AJewell9 

have you reviewed the template? 

Maybe some library you were using needs to be updated or stopped working?

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

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