[Question] Is it possible to control the chat displayed for each user?

[ik]

I run a Shopify site that users from all over the world access, and I want to control the chat channels that are displayed for each user in each country.
(USA dedicated channel for USA users, Japan dedicated channel for Japanese users)

Specifically, I would like to register a country tag for each member and control it by the value of the tag.
Example:
USA user: Register "country_USA"
Japanese user: Register "country_JAPAN"

↓

・ For USA users, only the chat channel dedicated to USA is displayed.
・ For Japanese users, only chat channels dedicated to Japan are displayed.

Is this specification feasible with "Hubspot"?

[TiphaineCuisset]

Hi @ik 

Thank you for reaching out. 

You can do that by changing the targeting rules of the chatflow, here is a resource that can help: 

Use targeting rules in pop-up forms and chatflows

Hope that helps.
Have a lovely day,
Tiphaine.

[ik]

Thank you for your reply!

Is it necessary to link Shopify with Hubspot in order to use targeting rules in chat flow based on Shopify customer tag information?
https://knowledge.hubspot.com/integrations/how-do-i-use-the-shopify-integration

By linking, it is recognized that Shopify's customer tag information can be specified in the targeting rules on the Hubspot side.

[TiphaineCuisset · Accepted solution]

Hi @ik 

Thank you for your reply. 

Indeed, installing Shopify and HubSpot will allow you to sync tags as a property within HubSpot. You will then be able to create a lists based on these tags, and to use this list as targeting rule in your chatflow

Thank you

Best, 

Tiphaine

[ik]

@TiphaineCuisset 

Thank you, I understand!

Try out Shopify and Hubspot together.