Prospects receive the wrong confirmation time with HubSpot meetings

SOLVE
Econvo
Member

I saw this article on this topic, but it doesn't offer any solutions. I can't remove the Google calendar integration or I can't use Meetings. 

 

It's very confusing for clients to receive conflicting time zone information. Does anyone have any experience with this, or think of any solution? Thanks!

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Accepted Solutions
MiaSrebrnjak
Solution
Community Manager

Hi @Econvo,

 

Thank you for reaching out to the Community! 

 

As mentioned in the Knowledge base article that you included in your post, this behaviour is triggered by Google when it's not possible to determine what time zone the attendee is in. This can happen if the attendee is using certain email providers (Yahoo, Hotmail) or if their browser time zone or the email client settings are misconfigured. In cases like this, Google will automatically use Coordinated Universal Time (UTC) in the confirmation email. The time of the meeting is the same, just displayed in a different timezone.

 

Because this behaviour is caused by user specific settings and preferences, there isn't much we can do on our end I'm afraid. If this is causing incovenience to many of your prospects, you could consider including a note in the invite description about Google Calendar defaulting to the standard of UTC in the invite confirmation when it's not able to determine the attendee's time zone.

 

Thanks, 

 

Mia 

 

 


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2 Replies 2
MiaSrebrnjak
Solution
Community Manager

Hi @Econvo,

 

Thank you for reaching out to the Community! 

 

As mentioned in the Knowledge base article that you included in your post, this behaviour is triggered by Google when it's not possible to determine what time zone the attendee is in. This can happen if the attendee is using certain email providers (Yahoo, Hotmail) or if their browser time zone or the email client settings are misconfigured. In cases like this, Google will automatically use Coordinated Universal Time (UTC) in the confirmation email. The time of the meeting is the same, just displayed in a different timezone.

 

Because this behaviour is caused by user specific settings and preferences, there isn't much we can do on our end I'm afraid. If this is causing incovenience to many of your prospects, you could consider including a note in the invite description about Google Calendar defaulting to the standard of UTC in the invite confirmation when it's not able to determine the attendee's time zone.

 

Thanks, 

 

Mia 

 

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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Econvo
Member
Thank you very much Mia. The note looks like the best route to take.

I appreciate your help. Thank you!