Problem with deleting templates

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New Contributor

I recently downgraded my account from salespro to free and I have a few templates "Stuck" in sequences which I can't delete as the templates say they are attached to a sequence, which I can't delete, as I can't access the sequences area anymore. 

 

Can someone from tech support assist?

and delete my sequences. 

thanks

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HubSpot Moderator

Hey @maryhaskett 

 

Happy to help with this! Could you please confirm the HubID for the portal in which you need the sequences deleted?

 

Thank you, 

Ana

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New Contributor

Blink Identity - 4267432

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HubSpot Moderator

Hi @maryhaskett 

 

Your portal had one sequence, which has been deleted so you should now be able to delete the templates. 

 

Thank you, 

Ana

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