Problem with deleting templates / conversations

[HombrePMS]

Hello, 

I'm super admin and I want to delete all the conversations models / templates created before but the system tells me that another user have private emails so I can't delete theses modeles. This user left my company. I'd like to erase all the existing models and template to restard from scratch/ Could you help. 

Hy HUB ID is 2689236

THX

[adimarino]

Hey @HombrePMS 

Are you attempting to delete folders of templates or are you seeing the error when deleting an individual template? As the super admin, you will be able to delete all templates, but will need to delete each template individually. You won't be able to delete the entire folder at once. 

If you are seeing an error when deleting that the templates are being used in a Sequence, please let me know and I can have the Sequences deleted from the backend. The Sequences being deleted will allow you to delete the individual templates. 

Best,
Ana

[HombrePMS]

Hey, THX for your answer. 

Yes I can delete each template. But once the folder is empty, I can't delete it. 

Please.. help 🙂

[adimarino]

Hi @HombrePMS 

It looks like this is occurring because there are still templates in the folders. You just aren't able to view them because you are already at the limit of 5 templates. Even if you have templates in the folder it will appear empty if you are over the 5 template limit.

I would recommend deleting all of the templates in every folder and then trying to delete the folders. I've been testing this out on my end and once all templates are removed from a folder, you'll be able to delete them as the super admin. 

Best,
Ana

[HombrePMS]

Hello, 

No I can't eve, delete some templates because they are supposed to bie used in atiomation sequences but I can't accesse these sequences because we downgrade 🙂

Honestly aweful 🙂 but really nice from you to help !

[adimarino]

Hey @HombrePMS 

I'm sorry for the inconvenience! I've put in a request to have the sequences deleted. Once they're deleted you should be able to delete the templates. 

I'll let you know once the sequences have been deleted.

Best,
Ana

[adimarino]

Hi @HombrePMS 

Your sequences have now been deleted so you should be able to delete the templates, then folders. 

Best,
Ana

[HombrePMS]

Many thx

[AndrewDick]

Hello, I'm having the same problem after downgrading, could you help?

Many thanks

Andrew

[PamCotton]

Hi @AndrewDick  Just to confirm you would like to delete your sequences templates?

If so I can put a request for you.

Kindly,

Pam