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Phone function not working- won't progress from entering six digit number

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New Member

When setting up my Call feature- i click on call, it comes up with "Add your phone number". I make sure that Australia is selected, and enter in my mobile correctly. Hubspot then calls my mobile phone and asks me to enter my 'six digit figure'. I do this, and then the voice on the phone asks me to enter it again... ground hog day, keeps repeating itself no matter how many times I enter my six digit figure that is shown on the screen. It does not progress to a register screen at all. 

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Community Manager

Hey @elise_smartflow - apologies for the delay here. 

 

Are you still experiencing this issue?

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New Contributor

I'm getting the same issue. Can't connect an Australian mobile number

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Community Manager

Hi @Greatoutcomes,

 

Can you please direct message me the following information: 

1. The phone number you are trying to register

2. What type of phone it is

3. Where in the registration process you are getting stuck

 

Thank you,
Jenny


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