Phone Calling Feature Not Accepting My NumberSOLVE
Mar 23, 2017 9:03 AM
I am trying to set up the calling feature and the system will not accept my phone number. No error message or anything, but when I enter the number and hit Register, it just sits there.
Solved! Go to Solution.
Mar 28, 2017 9:18 AM
Hi @roisinkirby, initially I just never tested at again, but since I received your message I tried it and it went through! Thanks for checking in, because I almost just gave up on it. The country code was 1(USA) by the way, and I was entering it properly all the time, go figure. Thanks again.
May 2, 2017 6:14 AM
Thank you all for our patience as I investigated this issue further with product teams internally. There are four potential reasons why you are having difficulty submitting a number:
1. The country you are diallin from or to is not supported by HubSpot Sales.
This list of supported countries is subject to change and will be updated as new countries are added. These countries support both calling TO and FROM. Please note: The country code must be included when dialing to or from a country outside of the United States. The format may include a "+" or not.
2. You are using a browser extension that is conflicting with HubSpot.
If you have multiple browser plugins/extensions there could be one that is conflicting with the HubSpot call queue. To troubleshoot this, you will need consult with your IT team (if/where possible) and/or test each plugin by uninstalling to see if, once removed, you are able to register the number sucessfully.
3. You VOIP system (Voice over Internet Protocol - the software or hardware you use to make calls) conficts with HubSpot & Twilio
HubSpot uses a third-party service, Twilio, to host the Call Queue. There are some VOIP systems, e.g. Aircall, that are not supported by Twilio. If you think this could be affecting your ability to use HubSpot, pleae consult with your IT team (where possible) and send me details of the VOIP system you are using. I
4. You have exceeded the number of registration attempts.
There is a certain number attempts a user can make to register a number with HubSpot/Twilio each day. The registration attempt is capped at 1 attempt per minute and 10 attempts per day per user. If you are repeatedly trying to register a number and exeed this cap, you will need to wait 24hrs.
I hope the above is of help to you, any questions or concerns please comment below.