Persistent Company address field in quote template

[TrytenEpstein]

I'm unable to remove the Company city, state, and zip code field from my quote template, despite unchecking the box in the template editor. Has anyone else seen this?

[TrytenEpstein · Accepted solution]

HubSpot Support (Daniela) confirmed that it's a bug. Fortunately when you hide this module (click on the eye icon at the far right next to the module in question) in the template you hide all associated fields, so that's what I did, problem solved!

[TrytenEpstein]

Thanks Tiphaine. I tried a different browser, a private tab, and clearing my cache - still persisting. Will contact Support, thanks.

[TiphaineCuisset]

Hi @TrytenEpstein 

Thank you for reaching out.

Would you mind trying to clear your cache following those steps, as well as trying with another browser and with an incognito window? 

If this is still happening, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific example about this. 

Thank you!

Best

Tiphaine