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IMartin
Participant

Pasting an image into a "Log a meeting" message field - character overload?..

SOLVE

Hi, we are testing Hubspot CRM as a potential platform to move to. I encountered an unexpected issue with pasting an image from a Teams meeting during our recent call with a customer. When I paste an image into the body of the Log, I can no longer save the Log. I have a popup window saying that the character count is exceeded.

 

This is very impractical. We currently used OneNote to run our meeting minutes and with OneNote we could dump images, documents, we could draw, all is saved and shared across...

 

Yes, I know I can add an attachment, however in my case this isn't an elegant solution. I can only copy the images from the chat, not download them. So the images shared in a call then would need first to be copied, then saved on my hard drive by opening an "Preview" app, and then I need to look them up and attach them to the log - quite a bit of a pain. 

 

Maybe I am doing something wrong or maybe there is an opportunity to improve on the Hubspot side? Will be delighted if there is a better way to dump images quickly into a log without going through my hard drive first 🙂  thanks much!!

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Pasting an image into a "Log a meeting" message field - character overload?..

SOLVE

Hi @IMartin,

 

The issue here might be copying images from OneNote straight into the meeting log – this might simply be an incompatibility issue between the two tools, especially if you select text and images. I experience this issue between other tools as well.

 

Sometimes copying/pasting an image into a simple image editor (e.g. Paint) as a middle step can solve that issue. I know that's not ideal as it's an additional step that you probably want to avoid.

 

In any case, yes, it's a limitation of the tool.

 

If you consider this thread closed, you can help others find this information more easily by accepting my post as a solution. I'd appreciate it!

 

Have a great day!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Pasting an image into a "Log a meeting" message field - character overload?..

SOLVE

Hi @IMartin,

 

The error message depends on the size of the image, at least that's what I'm experiencing. I haven't found an official character /size limit, unfortunately, but I was able to add smaller images perfectly fine, while bigger files were not saved.

 

One way to bypass this would simply be breaking your notes and images into the meeting notes field and then adding additional comments to the meeting notes. I haven't hit a comment limit yet so this would be a workaround.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

IMartin
Participant

Pasting an image into a "Log a meeting" message field - character overload?..

SOLVE
Thanks! Well, In my case the images are quite small and none would get saved within the body of the message. Saving in the comments also did not do the trick… Well, back to OneNote for meeting minutes, at least it works there… Not impressed with Hubspot at this stage.


0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Pasting an image into a "Log a meeting" message field - character overload?..

SOLVE

Hi @IMartin,

 

The issue here might be copying images from OneNote straight into the meeting log – this might simply be an incompatibility issue between the two tools, especially if you select text and images. I experience this issue between other tools as well.

 

Sometimes copying/pasting an image into a simple image editor (e.g. Paint) as a middle step can solve that issue. I know that's not ideal as it's an additional step that you probably want to avoid.

 

In any case, yes, it's a limitation of the tool.

 

If you consider this thread closed, you can help others find this information more easily by accepting my post as a solution. I'd appreciate it!

 

Have a great day!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes