Notifications opening tracked emails

DaveM1
Member

I am getting a notification that someone 'opened' my email and then one that says email is 'unopened' , literally with the same time stamp or a minute later? What does this mean?  which is correct.  Can you fix this in the software? Thank you

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PatriciaSaonaC
Participant | Elite Partner

Hi,

 

I would reach out to Support to check why the date stamp for email activity is not working or bugging. It doesn't seem normal to experience that problem.

 

cheers,

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