Notifications delay in Live Chat

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Visitor

Hello!

 

Lately, when we receive a message, in live chat, from our clients, there is no notification sound or in other cases, if we happen to be on another webpage, it doesn't even show that a client has contacted us. This has been more and more recurrent. 

 

Anyone can help us? 

 

Kind regards

1 Reply 1
Community Manager

Hi @WeCareOn,

 

Are you still experiencing this issue? Is this something that is only happening in one browser or for one user? What troubleshooting have you done so far?

 

The more information and details you can provide, the better the Community can assist!

 

Thank you,
Jenny


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