Sales Hub Tools

AbhinavRana
Participant

Not able to delete templates

Résolue

Hi, 

 

I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templates from the Sequence first, which I no longer have access. 

 

Please help me out.

0 Votes
1 Solution acceptée
jennysowyrda
Solution
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @AbhinavRana,

 

Your request has been completed. 

 

Thank you,

Jenny

Voir la solution dans l'envoi d'origine

30 Réponses
NMiller27
Membre

Not able to delete templates

Résolue

 I have templates I cant delete too....becuase they are in sequences that we no longer have access too.

 

What do i do?

0 Votes
DianaGomez
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @NMiller27 hope you are doing well!

 

The process consist in deleting those sequences internally and in order to do that we will need the names of the sequences and a message from your end accepting that we delete them, only after that process is done you will be able to delete the templates.

 

However, I don't understand when you say that you don't have access to those sequences?

 

Could you please clarify and tell me if this is the process you need?

 

Best, 

Diana


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0 Votes
ScopingBetter
Membre

Not able to delete templates

Résolue

Hi - I too have been experiencing issues deleting templates. We must have been temporarily upgraded so had 25 templates (versus our current limit of 5)  set up, some of which have been used in sequences - which we do not now have access to.  Could I please ask that all templates and sequences be removed in the account?

0 Votes
sharonlicari
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hey @ScopingBetter 

 

I have put through the request and will let you know when I have an update.

 

Thanks

Sharon

 


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sharonlicari
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hey @ScopingBetter 

 

Your sequences have been deleted. You should be able to delete your own templates since they are not tied to Sequences.

 

Have a great day!

Sharon


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getskitickets
Membre

Not able to delete templates

Résolue

I'm having the same problem. 

Can you delete my templates / sequences:

 

0 Votes
JessicaH
Ancien salarié HubSpot
Ancien salarié HubSpot

Not able to delete templates

Résolue

Hi @getskitickets,

I have put through the request and will let you know when I have an update.

 

Take care!

Jess


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0 Votes
CHoskins4
Membre

Not able to delete templates

Résolue

Hi, I am having the same issues and need to delete my sequences as well. 

0 Votes
JessicaH
Ancien salarié HubSpot
Ancien salarié HubSpot

Not able to delete templates

Résolue

All set @getskitickets


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0 Votes
getskitickets
Membre

Not able to delete templates

Résolue

Hi Jessica,

So this has been completed? I'm still not able to see the templates tab under the conversations section of hubspot. Any instructions on how to get rid of my existing templates so I can start over?

 

Thank you!

Brandon

0 Votes
joelvc
Membre

Not able to delete templates

Résolue

Hi all,

 

I have the same issue. How the support asked me to post my issue here in order to get help. My ID is 3039866.

 

Thanks in advance.

 

Joël

0 Votes
jennysowyrda
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @joelvc,

 

Your request has been completed and your sequences have been deleted. 

 

Thank you,

Jenny

0 Votes
jennysowyrda
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @AbhinavRana,

 

If you can provide your portal ID and confirm you give permission for your sequences to be permanently deleted, I can begin this process on my end.

 

Thank you,

Jenny

0 Votes
AbhinavRana
Participant

Not able to delete templates

Résolue

4474752. I give permission to delete my sequence.

0 Votes
jennysowyrda
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @AbhinavRana,

 

Thank you! I have put through the request and will let you know when I have an update.

 

Best,
Jenny

0 Votes
jennysowyrda
Solution
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hi @AbhinavRana,

 

Your request has been completed. 

 

Thank you,

Jenny

getskitickets
Membre

Not able to delete templates

Résolue

Can I also get my templates removed? I'm not able to create new ones because I've met my limit of 5. Those are several years old, so I'd like to start with new templates and remove all the old ones.

0 Votes
sharonlicari
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Hey @getskitickets 

 

could you please advise which templated you need to get deleted? 

 

Thanks

Sharon


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getskitickets
Membre

Not able to delete templates

Résolue

I would like to have all templates deleted. 

 

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0 Votes
sharonlicari
Gestionnaire de communauté
Gestionnaire de communauté

Not able to delete templates

Résolue

Thank you @getskitickets I've requested this for you, as soon as I have an update I'll get back to you!

 

Sharon


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