Sales Hub Tools

AbhinavRana
Participant

Not able to delete templates

SOLVE

Hi, 

 

I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templates from the Sequence first, which I no longer have access. 

 

Please help me out.

0 Upvotes
1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @AbhinavRana,

 

Your request has been completed. 

 

Thank you,

Jenny

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29 Replies 29
NMiller27
Member

Not able to delete templates

SOLVE

 I have templates I cant delete too....becuase they are in sequences that we no longer have access too.

 

What do i do?

0 Upvotes
DianaGomez
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @NMiller27 hope you are doing well!

 

The process consist in deleting those sequences internally and in order to do that we will need the names of the sequences and a message from your end accepting that we delete them, only after that process is done you will be able to delete the templates.

 

However, I don't understand when you say that you don't have access to those sequences?

 

Could you please clarify and tell me if this is the process you need?

 

Best, 

Diana


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0 Upvotes
ScopingBetter
Member

Not able to delete templates

SOLVE

Hi - I too have been experiencing issues deleting templates. We must have been temporarily upgraded so had 25 templates (versus our current limit of 5)  set up, some of which have been used in sequences - which we do not now have access to.  Could I please ask that all templates and sequences be removed in the account?

0 Upvotes
sharonlicari
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hey @ScopingBetter 

 

I have put through the request and will let you know when I have an update.

 

Thanks

Sharon

 


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sharonlicari
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hey @ScopingBetter 

 

Your sequences have been deleted. You should be able to delete your own templates since they are not tied to Sequences.

 

Have a great day!

Sharon


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getskitickets
Member

Not able to delete templates

SOLVE

I'm having the same problem. 

Can you delete my templates / sequences:

 

0 Upvotes
JessicaH
HubSpot Alumni
HubSpot Alumni

Not able to delete templates

SOLVE

Hi @getskitickets,

I have put through the request and will let you know when I have an update.

 

Take care!

Jess


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0 Upvotes
JessicaH
HubSpot Alumni
HubSpot Alumni

Not able to delete templates

SOLVE

All set @getskitickets


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0 Upvotes
getskitickets
Member

Not able to delete templates

SOLVE

Hi Jessica,

So this has been completed? I'm still not able to see the templates tab under the conversations section of hubspot. Any instructions on how to get rid of my existing templates so I can start over?

 

Thank you!

Brandon

0 Upvotes
joelvc
Member

Not able to delete templates

SOLVE

Hi all,

 

I have the same issue. How the support asked me to post my issue here in order to get help. My ID is 3039866.

 

Thanks in advance.

 

Joël

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @joelvc,

 

Your request has been completed and your sequences have been deleted. 

 

Thank you,

Jenny

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @AbhinavRana,

 

If you can provide your portal ID and confirm you give permission for your sequences to be permanently deleted, I can begin this process on my end.

 

Thank you,

Jenny

0 Upvotes
AbhinavRana
Participant

Not able to delete templates

SOLVE

4474752. I give permission to delete my sequence.

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @AbhinavRana,

 

Thank you! I have put through the request and will let you know when I have an update.

 

Best,
Jenny

0 Upvotes
jennysowyrda
Solution
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hi @AbhinavRana,

 

Your request has been completed. 

 

Thank you,

Jenny

getskitickets
Member

Not able to delete templates

SOLVE

Can I also get my templates removed? I'm not able to create new ones because I've met my limit of 5. Those are several years old, so I'd like to start with new templates and remove all the old ones.

0 Upvotes
sharonlicari
Community Manager
Community Manager

Not able to delete templates

SOLVE

Hey @getskitickets 

 

could you please advise which templated you need to get deleted? 

 

Thanks

Sharon


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getskitickets
Member

Not able to delete templates

SOLVE

I would like to have all templates deleted. 

 

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Brandon Quinn a few seconds ago 2 years ago


Recent Conversion (Email #1)

Brandon Quinn a few seconds ago 2 years ago


2nd Round of Follow Up

Brandon Quinn a few seconds ago 2 years ago


1st round of follow up

Brandon Quinn a minute ago 2 years ago

 

Breakup email - Sample Template

0 Upvotes
sharonlicari
Community Manager
Community Manager

Not able to delete templates

SOLVE

Thank you @getskitickets I've requested this for you, as soon as I have an update I'll get back to you!

 

Sharon


¿Sabías que la Comunidad está disponible en Español?
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rolandopf
Member

Not able to delete templates

SOLVE

I have the same issue, could  you help me to delete templates that where used in the sequence?

 

Account

0 Upvotes