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Jan 28, 2020 9:46 AM
Hello,
We have 2 members actively answering in our wensite chat.
When a user gets in the website, it automatically sees the names of the two of them on top of the chatbox (Dani, Pablo).
I would like to change this to something like: Support Team, and only when one .
How can I set this up?
Thank you in advance,
Ignacio
Solved! Go to Solution.
Jan 29, 2020 3:42 PM
Hi @gelflex-cc and @ialonso,
You should be able to edit this name by following the steps here.
Thanks,
Jenny
Jan 28, 2020 1:28 PM
@ialonso Just a thought, as a user I would not like to see a support team, I like that I can see a person name so it feels human. It does not actually matter to me if the name does not match the person, as I would not know.
Jan 28, 2020 1:37 PM
Thanks for the advice! I think the same, but I'm impementing this for a customer, and they want, actually, the name of the company (instead of Support), and not the names. I've been specifically asked to configure it this way...
Thanks a lot anyway!!
Jan 28, 2020 2:37 PM
@jennysowyrda any suggestions? Thanks 🙂
Jan 29, 2020 3:42 PM
Hi @gelflex-cc and @ialonso,
You should be able to edit this name by following the steps here.
Thanks,
Jenny
Jun 4, 2020 5:22 AM
there is no chat heading setting in the display tab of my live chat !
Jan 30, 2020 3:34 AM
Thank you so muhc! Problem solved!