Sales Hub Tools

ialonso
Participant

Name on Chat

SOLVE

Hello,

We have 2 members actively answering in our wensite chat.

When a user gets in the website, it automatically sees the names of the two of them on top of the chatbox (Dani, Pablo).

I would like to change this to something like: Support Team, and only when one .

How can I set this up?

Thank you in advance,

Ignacio

1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Name on Chat

SOLVE

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny

View solution in original post

6 Replies 6
gelflex-cc
Recognized Expert

Name on Chat

SOLVE

@ialonso Just a thought, as a user I would not like to see a support team, I like that I can see a person name so it feels human. It does not actually matter to me if the name does not match the person, as I would not know. 

ialonso
Participant

Name on Chat

SOLVE

Thanks for the advice! I think the same, but I'm impementing this for a customer, and they want, actually, the name of the company (instead of Support), and not the names. I've been specifically asked to configure it this way...

Thanks a lot anyway!!

0 Upvotes
gelflex-cc
Recognized Expert

Name on Chat

SOLVE

@jennysowyrda any suggestions? Thanks 🙂

 

0 Upvotes
jennysowyrda
Solution
Community Manager
Community Manager

Name on Chat

SOLVE

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny

herodotuseducat
Contributor

Name on Chat

SOLVE

there is no chat heading setting in the display tab of my live chat !

 

 

0 Upvotes
ialonso
Participant

Name on Chat

SOLVE

Thank you so muhc! Problem solved!

0 Upvotes